Customer Service Representative

hace 3 semanas

Ciudad de México CDMX Progressive Automations A tiempo completo

Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life

**Responsibilities**:
As a **Customer Service Representative (CSR)** for the B2C Team, you will play a critical role in delivering exceptional customer service to our customers. You must ensure customer satisfaction by always maintaining a positive and professional attitude.

Your primary responsibilities include processing orders, request for quotes (RFQ) and forms accurately and in a timely manner. You will address returns, refunds, and provide accurate shipping tracking numbers to customers as requested, while keeping detailed records of these customer interactions, transactions, comments and complaints via CRM software.

The CSR may collaborate with colleagues as necessary, demonstrating the ability to work both independently and in a highly collaborative team environment. Documenting and communicating website, datasheet and product issues to the Customer Service Supervisor will show strong attention to detail.

To be successful in this role, you must have a passion for providing outstanding customer support, excellent communication skills and enjoy working in a collaborative team environment.

**Required Skills and Experience**:

- High School Diploma, general education degree or equivalent.
- Previous experience in a customer service environment, client services, sales or a related field.
- Experience with linear motion, actuators, controls or DC motors is considered an asset.
- Ability to stay calm and de-escalate tense customer situations.
- Excellent English communication skills, both written and oral.
- Minimum typing speed of 50 words per minute.
- Experience working with CRMs and sales enablement platforms, like HubSpot, and familiarity with ERP systems, such as NetSuite.
- Availability to work Pacific Time Zone business hours (40 hours/week): Monday to Friday, with shifts from 6:30 AM to 3:00 PM, 7:00 AM to 3:30 PM, or 8:30 AM to 5:00 PM PST.

**Who you are and what you will bring to the table**:

- You are an empathetic and professional individual who will bring a positive attitude towards customers, ensuring a pleasant experience while handling their inquiries, addressing complaints, and providing support.
- With excellent English communication skills, both written and oral, you can effectively communicate with customers, colleagues and stakeholders, ensuring clear and concise exchange of information.
- You pay very close attention to detail to make sure customer requirements are met when providing quotations, processing of sales orders and clarifying product information.
- You can adapt well in different situation and are able to work in a fast-paced environment, being comfortable with shifting priorities.
- You are transparent with colleagues and supervisors, being honest about your work progress, challenges you are facing, to help build trust and foster a collaborative environment.
- You have great self-discipline to maintain focus and productivity during your work hours.
- You are committed to personal growth and improvement, owning up to mistakes made and taking responsibility for finding solutions to demonstrate integrity.

**What We Offer**:

- Competitive Salary Package
- Opportunities for vertical advancement in a rapidly growing company
- Energetic, fun and collaborative work environment
- Training Provided

**Visit our websites to learn more about us**:
**Please note that fluency in English is a requirement for this role, and all applicants are expected to submit their resume in English.

  • Customer Service Representative

    hace 2 meses

    Ciudad de México The Functionary A tiempo completo

    Summary of the position 1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information. 2. Resolving customer...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México E-solutions A tiempo completo

    E-Solutions, a leading workforce management solutions provider, is seeking a skilled Customer Service Representative to join our team.About the RoleAs a Customer Service Representative, you will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México E-solutions A tiempo completo

    E-Solutions, a leading workforce management solutions provider, is seeking a skilled Customer Service Representative to join our team.About the RoleAs a Customer Service Representative, you will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Marriott International, Inc. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesGreet...

  • Customer Service Representative

    hace 3 meses

    Ciudad de México Sofvio A tiempo completo

    We are looking for hundreds of **Customer Service Representatives**! Compensation**:USD3 - 5/hourly.** + Overtime pay (1.5x pay rate) + Holiday pay (up to 2x pay rate) Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, and Uruguay...

  • Customer Service Representative

    hace 3 días

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    About the OpportunityAvantor is seeking a skilled Customer Service Representative to join our team. This role is located in Mexico City, Mexico, and involves working with external and internal customers to resolve their inquiries and issues.This is an intermediate-level position that requires strong communication and problem-solving skills. The primary...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, CDMX JR Consultoria A tiempo completo

    Bilingue Inglés - español Conocimiento y manejo de Nomina Enfoque a la atención y satisfacción de los clientes Consultor de nómina. Customer service representative Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $30,000.00 al mes Tipo de jornada: - Lunes a viernes Idioma: - Inglés (Obligatorio) Lugar de trabajo: remoto híbrido en 12600,...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México Wesco A tiempo completo

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wesco. As an Associate Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Customer Interaction: Interact with customers to provide information, resolve...

  • Customer Service Representative

    hace 6 días

    Ciudad de México, Ciudad de México iQor A tiempo completo

    Job Summary:iQor is seeking a skilled Customer Service Representative to provide exceptional service to our clients' customers via phone. As a Customer Service Representative, you will be responsible for handling a high volume of inbound or outbound calls and creating a positive experience for each caller.Key Responsibilities:Answer inbound calls and greet...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Customer Service Representative is an entry-level position at Citi where the student will receive a foundation of knowledge and training required to contribute as a valuable resource in the company. Customer Service Representatives are administrative and use this position as a start to their career in customer service. Assignments focus on attaining core...

  • Customer Service Representative

    hace 7 horas

    Ciudad de México, Ciudad de México E-solutions A tiempo completo

    E-Solutions is a leading provider of workforce management solutions to Fortune 1000 clients globally. We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have at least 1 year of experience in a Customer Service role, preferably in the IT Services industry. Key responsibilities include handling inbound...

  • Customer Service Representative Home Office

    hace 6 días

    Ciudad de México, Ciudad de México MS ELECTRONICA sa de cv A tiempo completo

    Job DescriptionJob Title: Customer Service Representative Home OfficeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MS ELECTRONICA sa de cv. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication...

  • Customer Service Representative

    hace 2 meses

    Ciudad de México Lead A Venta A tiempo completo

    About the position **Position name**: Customer Service Rep **Reporting to**: TBD **Location/Travel**: Mexico. Compensation $1,000 - $ 1,300 (month) - Negotiable depending on experience Overview Our client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Marriott International, Inc. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key...

  • Customer Service Representative

    hace 7 horas

    Ciudad de México, Ciudad de México Ria A tiempo completo

    We are seeking a detail-oriented Customer Service Representative to provide exceptional support to our customers at Ria's Mexico Office in Juriquilla, Queretaro. In this role, you will be responsible for resolving customer inquiries and ensuring accurate transaction processing.**Key Responsibilities**• Review and correct data for incorrectly processed...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México Jules A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Jules. As a key member of our Operations, Maintenance, and Support department, you will play a pivotal role in delivering exceptional service to our residential solar panel customers.Key ResponsibilitiesCustomer Service: Provide top-notch...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México iQor A tiempo completo

    Job Summary:We are seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative at iQor. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    hace 7 días

    Ciudad de México, Ciudad de México E-solutions A tiempo completo

    E-Solutions, a leading workforce management solutions provider, is seeking a highly skilled Customer Service Representative to join our team.About the RoleThe successful candidate will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...

  • Customer Service Representative

    hace 6 días

    Ciudad de México, Ciudad de México Ria A tiempo completo

    Job SummaryRia is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring a positive experience for our clients.Key ResponsibilitiesCustomer Service: Respond to...