Dental Patient Coordinator

hace 6 meses

Tijuana, México Medical Departures Inc. A tiempo completo

**About Us**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

**BENEFITS**:
**SALARY**:800 USD to 1,200 USD (Base on experience)

**COMMISSION**:5% for all revenue over base salary and n maximum limit (uncapped)

**BENEFITS**:100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity

**HIRING STATUS**:Contractor (Full Time) / 2 months (60 days)

**About the role**:
**Responsibilities**:

- Coordinate appointment bookings between Medical providers and patients in English.
- Recommend promotions that can help patients save money on their medical treatment.
- Follow the suggested script provided to all Inside Sales Representatives.
- Daily tracking and monitoring of Sales funnel, conversions, and projections.
- Proactively identify systemic issues that need to be resolved to prevent future customer concerns.
- Respond swiftly and courteously to customer inquiries or complaints.
- Upgrade patients by recommending or cross-selling higher-value medical treatments.
- Adjust sales presentation based on success/fail averages.
- Coordinate with other departments (Sales managers, Marketing department).
- Record details of inquiries, comments, and complaints.
- Actively listen to patients' needs and recommend the right clinic and or promotion to help patients save money and achieve their medical or dental goals.
- Attend weekly 1-on-1s, team meetings, and training and coaching sessions as required.

**Job Requirements**:

- 3 - 5+ years of Sales experience in English (MUST)
- 3 - 5 years experience in a Medical environment (Hospital/Clinic or recognized healthcare establishment)
- Fluent in English (verbal and written).
- High level of technical savvy & ability to learn new programs/systems.
- Excellent phone skills.
- Travel savvy; must have international travel experience.
- Experience tracking and maintaining a sales funnel & use of CRM/CMS systems.
- Impeccable written communication skills with a 40+ WPM typing ability.
- Ability to work responsibly, and productively from a remote home-office environment and good time management.
- Experience working with clientele of diverse ages backgrounds, experience with elderly clients is a plus.
- Weekend availability is a must, according to the shift schedule (5 days on, 2 days off).
- +50 hours weekly charge
- Excellent overall communication skills and Powerful collaboration skills.
- A proven track record of successful sales experience is preferred.
- Technical familiarity & knowledge of medical procedures & terminology (must have).

**Equipment Requirements**:

- High-speed internet connection
- Reliable computer with webcam and microphone interface

Pay: $14,750.00 - $22,125.00 per month

**Experience**:

- Cold Calling: 2 years (required)
- sales: 2 years (required)

**Language**:

- English (required)

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