Empleos actuales relacionados con Customer Success Director - Desde casa - Arcus

  • Customer Success Manager

    hace 3 semanas

    Desde casa, México dLocal A tiempo completo

    **What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...

  • Customer Success Jr

    hace 3 semanas

    Desde casa, México Berta Von Glumer A tiempo completo

    Si está buscando un puesto remoto donde puedas tener experiências multiculturales, y trabajar con uno de los mejores productos de RGM en el mercado, por favor sigue leyendo: Buscamos una persona con ganas de aprender y seguir creciendo en un entorno internacional como Customer Success Jr. **Responsabilidades**: - Desarrollo y automatización de archivos...

  • Customer Success Manager

    hace 3 semanas

    Desde casa, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...

  • Customer Success Manager

    hace 4 semanas

    Desde casa, México Multiplier A tiempo completo

    **Customer Success Manager** Remote/LATAM **A Bit About Us** We're at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can...

  • Customer Success Manager

    hace 3 semanas

    Desde casa, México WW AA A tiempo completo

    **Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...

  • Customer Success Manager

    hace 4 semanas

    Desde casa, México Triptease A tiempo completo

    **About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building,...

  • Customer Success Coordinator

    hace 3 semanas

    Desde casa, México Growth Troops A tiempo completo

    **Job Title** **Digital Patient Success Coordinator** **About the Role**: We’re seeking a **part-time Customer Success Coordinator** to provide supportive, high-touch engagement to prospective and existing clients—primarily via SMS and scheduled phone consultations. This role goes beyond standard call center work, focusing on **relationship-building**...

  • Customer Success

    hace 3 semanas

    Desde casa, México SOMOS TALENTIST SAPI DE C.V. A tiempo completo

    Trabajamos con lo mejor de nuestro corazón para tener un impacto profundamente significativo en el bienestar y la salud social en México BUSCAMOS TU TALENTO COMO: CUSTOMER SUCCESS - ATENCIÓN AL CLIENTE CONOCIMIENTO: USO DE CLICK UP, SLAG, MONDAY, TRELLO, ASANA ENTRE OTRAS E-COMMERCE SUPERVISIÓN DE PERSONAL **Requisitos**: Edades: 27 a 40...

  • Customer Success Manager

    hace 4 semanas

    Desde casa, México Divelement Web Services A tiempo completo

    (Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...

  • Customer Success Manager

    hace 4 semanas

    Desde casa, México Trellix A tiempo completo

    **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational...

  • Vice President of Customer Success

    hace 1 semana

    Desde casa, México HR Force International A tiempo completo

    Are you a passionate leader with a talent for turning great customer experiences into lasting partnerships? We’re looking for a **VP of Customer Success** to lead and inspire a team dedicated to exceeding customer expectations, ensuring seamless interactions, and driving long-term success. If you thrive in fast-paced environments, excel in building...

  • Customer Success

    hace 4 semanas

    Desde casa, México KRC HUMAN CONSULTING A tiempo completo

    **CWP extends SAP EAM and Supply Chain functionality with pre-packaged, natively built mobile apps, certified by SAP and developed with UX principles.** **Requirements**: - Bachelor's degree in business, marketing, or a related field. **-Knowledge of industrial SaaS platforms and related industries is preferred.** **-7+ years of experience in pre-sales,...

  • Customer Success Associate

    hace 4 semanas

    Desde casa, México Hostaway A tiempo completo

    As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small - and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for...

  • Senior Customer Success Manager

    hace 3 semanas

    Desde casa, México ChiroQueens A tiempo completo

    Company Overview: ChiroQueens.io is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Senior Customer Success Manager (CSM) to join...

  • Customer Success Associate

    hace 2 semanas

    Desde casa, México Wobot Intelligence A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...

  • Manager of Customer Success

    hace 2 semanas

    Desde casa, México DearDoc A tiempo completo

    **Who we are...** Great Places to work 2022 and 2023 DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more...

  • Customer Success Advisor

    hace 3 semanas

    Desde casa, México HighLevel Inc. A tiempo completo

    **This role is 100% remote for residents of Mexico.** **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need...

  • Customer Success Executive

    hace 4 semanas

    Desde casa, México Fairplay A tiempo completo

    Fairplay redefine la forma en que los empresarios pueden obtener fondos en el mercado actual. Nuestro propósito es dar productos flexibles, rápidos y amigables a todas aquellas pequeñas y medianas empresas que buscan aprovechar su potencial de crecimiento. Hemos creado una plataforma basada en los ingresos que les ayuda a obtener financiación, puramente...

  • Customer Success Advisor

    hace 4 semanas

    Desde casa, México HighLevel A tiempo completo

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...

  • Customer Success Manager México

    hace 3 semanas

    Desde casa, México Webdox A tiempo completo

    **Webdox** es un Software que resuelve los desafíos asociados al manejo eficiente de los contratos en grandes empresas. Presente en 7 países de Latinoamérica, **Webdox** brinda soluciones tecnológicas para la solicitud, redacción, colaboración, negociación, firma y seguimiento de los contratos de sus clientes corporativos y multinacionales, muchos de...

Customer Success Director

hace 1 mes

Desde casa, México Arcus A tiempo completo

**About the company**:
Arcus’ leading Payments Platform is focused on building the next generation of payment solutions and enabling any business to launch and offer them across LatAm. More than 90 of Mexico's largest and most innovative companies including Rappi, Uala, Amazon, Santande, trust the Arcus’ Platform to send or receive payments. Arcus is part of Mastercard (NYSE MA) and was born in Silicon Valley as part of Y-Combinator and backing from Andreessen Horowitz, Citi Ventures, HOF Capital, Ignia and others.

**About the position**:
The Director of Customer Success is ultimately responsible for the complete post-sales lifecycle of an Arcus' client (integrations and support), and through your partnership and guidance, clients will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. This role involves working closely with the Sales, Account Management, Engineering and Product teams as well as engaging in product, payments, technical and strategic conversations at multiple levels of the organization.

**In this role you will**:

- Develop the long term vision, strategy, OKRs and orchastrate day-to-day operations of the team
- Build and lead the technical integration, customer support, and tech support teams
- Lead the post-sale engagement, retention, and growth of your customers partnering with the Account Executives
- Develop and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the team
- Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products
- Perform quarterly business reviews to align on business priorities, optimization opportunities, Arcus product roadmap, share usage patterns or insights, surface issues and provide guidance on how to optimize the value from Arcus
- Advocate for customers to internal stakeholders. Share customer feedback and insights to Product, Engineering, Marketing, and Sales on the innovation and improvement needed to optimize the user experience and adoption of our products
- Monitor and manage the long term health of our client portfolio by identifying and tackling areas of concern via usage and customer satisfaction metrics.

**Who you are**:

- 5+ years of experience in a client-facing role managing relationships with large, global, and complex organizations
- Proven team builder with a desire to lead, and manage teams across different functions
- Track record of leading technical conversations and persuading senior executives to take action based on requirements
- Strong executive presence, presentation and communication skills, being able to explain technical concepts to different audiences
- Proven track record of achieving goals, preferably in a sales or customer success setting
- Track record of managing large, complex projects and/or programs
- Willingness to tackle things on your own and being able to perform without supervision
- Strategic thinker with superior analytical and problem solving skills
- Exceptional in building relationships with colleagues across functions and from multiple regions
- Experience in SaaS products; payments is a strong plus.
- Hands-on technical experience with modern web technologies, API’s (REST) and programming languages (JavaScript, Python, etc)
- Ability to understand HTML/CSS, JSON, XML files

**To apply**: