Lead Tech Support Specialist

hace 3 días


Ciudad de México Solera A tiempo completo

Who We Are
- The Role

The Team Lead Technical Support Specialist provides technical assistance to internal and external customers. This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety of complex problems and technical issues involving software and hardware. The Technical Support Specialist should have the ability to communication vertically and horizontally by delivering coaching and reporting.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

- Frequent use and general knowledge of industry practices, techniques, and standards.
- Develops solutions to a variety of problems of moderate scope and complexity.
- Consistently refers to policies and practices for guidance.Exercises good judgment within defined procedures and practices to determine appropriate action
- Able to identify software/hardware trends
- Reports Failure Requests with limited guidance and in a timely manner in order to initiate the bug tracking process to Tier 2 - Provide management with comprehensive weekly status reports and situation updates
- Provides additional support if requested or necessary.
- Recommends and implements technical solutions for our customers
- May perform other duties as assigned (training, case reviews, customer meetings)
- Sets the example for Associate Specialist ensuring department objectives and directives are achieved
- Provides enterprise 24/7 support for all Omnitracs’ products and Services
- Flexible schedule
- Provide Management with weekly status reports

QUALIFICATIONS:

- EDUCATION: Bachelors’ degree in Computer Science or Information Systems desired
- CERTIFICATIONS: Technical Training or Certificate Program, preferred
- EXPERIENCE: 8-12 years’ experience of high-level technical support, networking, operating systems or software troubleshooting experience; and/or 8-12 years’ experience in a technical customer service role, preferred.

KNOWLEDGE/SKILLS/ABILITIES:

- Working knowledge of hardware Operating systems
- Working knowledge of database concepts and platforms
- Understanding of troubleshooting tools and technologies
- Strong verbal and written skills



  • Ciudad de México Prometeo Talent A tiempo completo

    **Introduction** Welcome to an **exciting opportunity at Prometeo Talent**! We're pleased to introduce a role as a **Tech Support Specialist **with a dynamic company specializing in a ticketing platform tailored for performing arts and dance events in the United Kingdom. Join us in making a difference in the world of live entertainment. **The **Role** As...

  • Tech Support Agent/chat

    hace 2 semanas


    Ciudad de México Tech Mahindra A tiempo completo

    The position is with an internet provider company, main activity is tech support via CHAT, you will also be providing customer service, and crossed sales through the same chat platform. ✔ It is required to have 1 year of call center experience, tech support is desirable) ✔ The salary is approximately 14k per month before taxes ✔Rate per hour of...

  • Bilingual Tech Support

    hace 2 semanas


    Ciudad de México Tech Mahindra A tiempo completo

    Are you done with the back to back calls? If you have experience in call center, you may join our team to provide technical assistance through chat to clients in the United States. If you are clear via chat, you won't need to perform any call! Provide solutions for issues related to low internet speed and cable T. V. issues for the #1 Internet provider in...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Lead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management,...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Lead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT Service Management organization responsible for addressing and preventing customer-facing issues in Thomson Reuters suite of applications. The main services provided by the team include application observability, event and incident management,...


  • Ciudad de México Baker McKenzie A tiempo completo

    The IP Tech Support Specialist will focus on brand-related matters and support the PG on the trademarks' docketing, including all internal and external databases. **Responsibilities**: - Update the trademarks database - Check that the information is correct - Follow-up on trademarks deadlines - Do docketing tasks - Handle mail **Skills and...


  • Ciudad de México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...


  • Ciudad de México, Ciudad de México Refinitiv A tiempo completo

    Lead Application Support Specialist page is loaded Lead Application Support Specialist Apply remote type Remote Job: Hybrid locations MEX-Distrito Federal-Reforma 26 time type Full time posted on Posted 11 Days Ago job requisition id JREQ173256 Lead Application Support SpecialistThe Global Command Center (GCC) team is a new technology team within the IT...

  • Tech Study Lead

    hace 2 meses


    Ciudad de México WTS A tiempo completo

    **THE JOB (1 month project)** The Tech Study Project Lead will facilitate and execute a protocol aimed at creating short, simple 30-second videos with a variety of participants. As a Tech Study Project Lead, you will play a pivotal role in orchestrating the successful implementation of this project in your respective region through recruitment,...

  • Sales Support Specialist

    hace 3 semanas


    Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Tech Study Lead

    hace 7 días


    Ciudad de México, Ciudad de México WTS A tiempo completo

    THE JOB (1 month project)The Tech Study Project Lead will facilitate and execute a protocol aimed at creating short, simple 30-second videos with a variety of participants. As a Tech Study Project Lead, you will play a pivotal role in orchestrating the successful implementation of this project in your respective region through recruitment, facilitation,...

  • Sales Support Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Ciudad de México Brokerkit A tiempo completo

    The Lead Generation Specialist will be a core component of our Brokerkit Demand Generation Team both for Brokerkit leads and for our customers. Our new team member will play a key role in managing technology and data for outbound prospecting and inbound leads along with running a 'Done For You' (DFY) managed campaign professional service for our CRM...


  • Ciudad de México Brokerkit A tiempo completo

    The Lead Generation Specialist will be a core component of our Brokerkit Demand Generation Team both for Brokerkit leads and for our customers. Our new team member will play a key role in managing technology and data for outbound prospecting and inbound leads along with running a 'Done For You' (DFY) managed campaign professional service for our CRM...


  • Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • L2 Support Specialist

    hace 4 semanas


    Ciudad de México NTT DATA A tiempo completo

    **Req ID**:227718 We are currently seeking a L2 Support Specialist to join our team in CDMX, Ciudad de M\u00e9xico (MX-CMX), Mexico (MX). Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required Good knowledge of Unix, SQL and scriptng langugages Work on supporting Product...


  • Ciudad de México, Ciudad de México Bastian Solutions A tiempo completo

    Sales Order Support SpecialistFull-time/Part-timeFull-timeFLSAExemptAlternate LocationsNicolas Zapata 1140, San Luis Potosí, MEX-SLP 78250Job OverviewThe Sales Order Support Specialist will have a pivotal role in ensuring smooth operations for US Teams while working remotely from Mexico. Responsibilities encompass a range of functional areas, such as...


  • México MedTrainer A tiempo completo

    **Company Description** MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Credentialing and Compliance Management. **Profile...

  • Tech Lead

    hace 2 meses


    Ciudad de México LLYC A tiempo completo

    **Alcanza tus metas profesionales y desarrolla tus habilidades en la mejor agencia para trabajar en México.** En **BESO by LLYC** estamos buscando un **Tech Lead** que cuente con habilidades en el manejo equipos, tenga capacidad de toma de decisiones, conocimiento sólido en programación de software, prevención de riesgos y orientación a la calidad de...


  • Santiago de Querétaro, Querétaro de Arteaga, México Freudenberg A tiempo completo

    Empowering people, creating technology. Responsibilities: Using software (Industrial Information Resources, Identification of Sales Opportunities Tool), the Lead Generation specialist will identify and analyze all plants and projects that fit the prospecting criteria defined by EagleBurgmann USA. After separating the plants & projects that fit the...