Empleos actuales relacionados con Manager Technical Support - San Andrés Cholula Centro - Ellucian

  • Non-technical Intern

    hace 3 semanas


    San Andrés Cholula Centro, México Ellucian A tiempo completo

    Unlock Learning for All: Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...


  • san andrés cholula, México Digizent A tiempo completo

    Descripción del puesto Como Technical Project Manager de Digizent, desempeñarás un papel crucial en el departamento de desarrollo, siendo responsable de la planificación, programación, presupuestación, ejecución y entrega de proyectos web. Asegurará la finalización con éxito de todos los proyectos asignados, aprovechando su experiencia técnica y...


  • San Luis Potosí, S. L. P., México ABB A tiempo completo

    **Technical Support Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...

  • L3 Technical Support

    hace 8 horas


    Guadalajara Centro, México Alchemy Software Solutions LLC A tiempo completo

    **Role: Technical Support** **Location: Guadalajara, Mexico** Technical Support Troubleshoot and resolve issues that have been escalated from the Helpdesk. Incident Management: RTrack and document issues: Log all issues, resolutions, and updates in a ticketing system or help desk software (e.g., ServiceNow, Jira). Escalate issues: If unable to resolve,...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job Overview: We are seeking a highly skilled Technical Operations Manager to join our team at SAP Se. As a Technical Operations Manager, you will be responsible for leading the technical operations of our enterprise cloud services and ensuring seamless delivery of services to our customers.About the Role: The successful candidate will have experience in...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    About the RoleWe are seeking an experienced Technical Support Solutions Expert to join our team at Resideo. As a key member of our technical support team, you will provide expert-level support to professional integrators, delivering exceptional solutions for installation, configuration, and troubleshooting needs.Key ResponsibilitiesServe as the primary...


  • 72810, San Andrés Cholula Centro, Pue., México Ellucian A tiempo completo

    Unlock Learning for All: Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...


  • San Pedro Garza García, Nuevo León, México Contactpoint 360 A tiempo completo

    We are looking for a skilled Technical Support Agent to join our team at Contactpoint 360.About the JobAs a Tech Support Agent, you will be responsible for delivering technical assistance to our partners through phone. Your primary focus will be resolving technical inquiries efficiently and effectively, all while showcasing a proactive, innovative, and...


  • San Miguel de Allende, México EmployeeHR A tiempo completo

    Technical Support Service Provider Company request Technical Support Engineer **Requirements**: Blingual spanish - english Excelent Leven english ( Oral and written) Most of the communications will be in English Bachelor of Systems Analytical, Results-oriented, Sense of urgency, teamwork, excellent interpersonal relationships, high level of...


  • San Marcos, México Zillow A tiempo completo

    About the TeamThe Zillow End-User Support team provides IT support to all internal employees, ensuring a best-in-class customer experience. Leveraging modern tools and platforms, this team drives improvements by focusing on process and operational efficiencies.About the RoleThis Technical Support Specialist role is responsible for providing day-to-day...


  • San Luis Potosí, San Luis Potosí, México Adi Global Distribution A tiempo completo

    Job Overview: We are seeking a highly skilled Technical Support Supervisor to oversee our technical service-related operations, ensuring team members meet performance and quality standards.About the Role: As a Technical Support Supervisor, you will be responsible for supervising technical service-related operations, ensuring all team members meet performance...


  • Monterrey Centro, México Talent Hub Mx A tiempo completo

    **Maintenance Department Technical Advisor** **Salary**: $70,000 - $100,000 MXN per month **Location**: Monterrey District / Montemorelos, Mexico Japanese nationality. **RequirementsLanguages** - Japanese: Business level - Spanish: Business level **Experience** - Facility management in factories. - PLC electrical system maintenance (Omron, Mitsubishi,...

  • Technical Support

    hace 7 meses


    Cabo San Lucas, México RTLAWRENCE CORPORATION A tiempo completo

    **Technical Support - Solutions Engineer** **RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software...

  • Technical Support

    hace 2 días


    Cabo San Lucas, México RTLAWRENCE CORPORATION A tiempo completo

    **Technical Support - Solutions Engineer** **RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software...

  • Technical Support L1

    hace 7 meses


    Insurgentes San Borja, México TD SYNNEX A tiempo completo

    At TD SYNNEX Mexico, we are a leading team in the distribution of IT solutions and services that collaborates globally. We are a _Great Place to Work _that seeks to improve the welfare of our employees, enhance their development through training and certification at a technical level to provide the best service to our Vendors and Channels. **Job...

  • Technical Intern

    hace 2 meses


    72810, San Andrés Cholula Centro, Pue., México Ellucian A tiempo completo

    Unlock Learning for All: Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    Job Overview:We are seeking a skilled Technical Support Professional to join our team at Resideo. As a key member of our support team, you will provide exceptional customer service and technical expertise to our customers.Estimated Salary Range: $55,000 - $75,000 per yearAbout the Role:In this role, you will be responsible for answering complex technical...


  • San Luis Potosí, San Luis Potosí, México Schweitzer Engineering Laboratories A tiempo completo

    Job DescriptionWe are seeking a highly motivated Technical Support and Automation Engineer to join our team at Schweitzer Engineering Laboratories. In this role, you will provide technical support to SEL staff and customers, develop and maintain knowledge in SEL processes and technologies, perform testing on new and existing technology, document and...


  • San Andrés Cholula, México HSBC A tiempo completo

    -Job description**Role Purpose** The Global Private Banking & Wealth, proposition is a strategic priority for HSBC and the role of Product Specialist (Business Development Manager) is a key contributor in exceeding the proposition objectives. The jobholder is a specialist role and is part of the GPB and Wealth sales force. The incumbent is expected to be a...


  • San Luis Potosí, S. L. P., México ADI Global Distribution A tiempo completo

    **JOB DUTIES: - Supervise technical service-related operations. - Ensure all team members are meeting performance and quality KPIs. - Perform Call Quality Assessments. - Follow up and coach team members about customer survey feedback - Reach out to Dealer Customers who provide detractor NPS/CSAT scores. - Oversee the work of technical support agents to...

Manager Technical Support

hace 1 mes


San Andrés Cholula Centro, México Ellucian A tiempo completo

Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

**Values Rooted in Purpose**

We embrace the power to **lead**, the courage to **innovate**, and the determination to **grow**. At our core, we believe in **humanizing** our approach, recognizing that our people are our greatest strength. With a shared vision of **transformation**, we endeavor to shape a brighter future for higher education.

About the Opportunity:
Ellucian is seeking to hire a Manager, Information Technology to lead their End-User Support team within their Information Technology department. The End-User Support team in support of corporate information systems and end-user support is critical group at Ellucian. As the Support Manager for the Information Technology department, you will lead, manage and coach a team of high performing workers across LAC that support Ellucian workers. Partnership with the business at large is critical too. As a Support Manager, you will initiate and foster business partnerships with other departments and senior business executives. You will lead the prioritization, planning, delivery of projects for new support-management-related processes, dashboards, automations, and best practices. At Ellucian the Information Technology “Makes Ellucian Work Better.” This position is a critical piece of our department’s mantra.

**Where you will make an impact**
- By partnering and driving engagement with Ellucian business leadership to advise them and ensure that they can incorporate and exploit advanced IT solutions in their business strategies
- Delivering high quality end user support for Ellucian
- Serving as a talent manager to recruit, retain, and develop a team of IT professionals that serve as a pipeline of talent to our larger team and company
- Supporting and constantly evolving the Ellucian collaboration platform strategy and deliver the enterprise collaboration solutions
- Managing the day-to-day activities of the support management function, including budgets, staffing, administration, planning, and project status
- By leading technology evaluations for end-user and collaboration solutions
- Implementing and supporting information security processes and solutions in consultation with our policies and infosec team
- Managing key technology vendor partnerships in a manner that represents Ellucian’s best interests
- Developing and promoting common standards and methodologies in service management and end-user support
- Understanding, recognizing, and supporting Ellucian's commitment to diversity, equity, and inclusion in managing your global workforce

**What you will bring**
- 5+ years of IT experience overall
- 3+ years as an organizational and people leader
- 3+ years of demonstrated success with service management / incident management / change management
- Strong experience with service management platforms (ServiceNow preferred)
- Demonstrated experience with ITIL as an operational framework to success in end-user support
- Experience successfully leading projects/ initiatives that support business all the way up the organization ladder with strong negotiation, presentation and problem-solving skills.
- Experience working in a fast-paced, dynamic environment on a broad range of technology projects and demonstrated learning agility

What makes #Ellucianlife:

- Comprehensive health coverage: family major medical expenses, dental and life insurance.
- Christmas bonus 30 days
- Saving fund
- Monthly food coupon
- 15 workdays vacation
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:

- Tuition Reimbursement Assistance
- Professional development opportunities

LI-RB1

LI-Hybrid