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Associate Desktop Support Coordinator
hace 1 mes
**Resumen del puesto**:
Proporciona asistencia a los usuarios de ordenadores de sobremesa, ordenadores portátiles, tabletas, dispositivos de comunicación móviles, impresoras y equipos de oficina. La asistencia puede ser presencial o remota. Las actividades incluyen el aprovisionamiento, la instalación/configuración, la resolución de problemas, la impartición de formación básica, la orientación técnica y la asistencia al cliente sobre el uso de todos los equipos. Responde a las llamadas relacionadas con las interrupciones del sistema, la solución de problemas y la resolución de los problemas de los usuarios que se encuentran en el lugar o que trabajan a distancia. Se esfuerza por cumplir o superar los acuerdos de nível de servicio (SLA).
**Principales responsabilidades**:
- Se familiariza con los conceptos, las prácticas y las metodologías del Soporte de Escritorio.
- Con la orientación, aprende a realizar las tareas de soporte de escritorio, que incluyen:
- Instalar y configurar el hardware y el software básico de las estaciones de trabajo,
- Garantizar la conectividad del sistema,
- Proporcionar soporte de primera línea a los usuarios,
- Solucionar problemas de hardware, software y conectividad,
- Ayudar a instalar y actualizar el software antivirus y a descontaminar los sistemas infectados,
- Ayudar a los traslados de los usuarios, incluida la desinstalación y reinstalación,
- Ayudar a los servicios de reparación de ordenadores de sobremesa, portátiles e impresoras,
- Recopilar y registrar los datos del inventario de los sistemas.
- Aprende y cumple con las políticas y procedimientos de seguridad de la empresa en materia de ordenadores de sobremesa, periféricos y conectividad.
- Aprende cómo las acciones impactan en los SLAs.
- Asiste en proyectos especiales según se le asigne.
**Cualificaciones necesarias**:
Título de licenciatura y 0*2 años de experiência pertinente o una combinación equivalente de formación y experiência.
**Requisition Employer Description**:
- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._
Areas of InterestInformation Security and Technology
Experience LevelAssociate
CountryMexico
Primary LocationAtizapan de Zaragoza, MÉX, Mexico
Remote - Work from HomeYes
