Technical Support Engineer

hace 2 semanas


Desde casa, México Red Hat Software A tiempo completo

About the job:
The Red Hat Ansible Support Engineering team is looking for a Technical Support Engineer with a background in IT automation technologies to join us in Mexico.

In this role, you will help customers resolve technical issues with the deployment and use of the Red Hat Ansible Automation Platform suite of solutions, which includes automation controller and automation execution environment. You'll stage simulations in a lab environment to assist with problem identification and the verification of problem resolutions and you’ll perform escalation of bugs identified in simulation or reproduction testing for the development and quality engineering (QE) teams.

What you will do:

- Address and resolve customer issues regarding Red Hat Ansible Automation Platform to include Tower (controller) and Ansible Engine (core) via the ticketing system
- Investigate and troubleshoot technical issues and provide solutions to problems to customers
- Create and carry out testing strategies to reproduce a wide variety of customer environments regarding issues and bugs found with Red Hat Ansible Tower and Red Hat Ansible Engine
- Work with customers to migrate, upgrade, and maintain Red Hat Ansible Tower
- Contribute regularly to the global Red Hat knowledge management system
- Exceed customer expectations by providing outstanding customer experience
- Regularly collaborate with in-house support engineers and developers to produce creative solutions and improve customer satisfaction

What you will bring:

- 2+ years of Linux systems administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases; experience with Red Hat Enterprise Linux (RHEL) is preferred
- Experience as a technical support or development engineer, preferably within an enterprise environment
- Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
- Experience with enterprise data center environments and datacenter operations
- Experience with cloud technologies, like Amazon Web Services (AWS), EC2, Red Hat OpenStack Platform, Microsoft Azure or VMware
- Outstanding written and verbal English communication skills

The following will be considered a plus:

- Experience with Ansible Automation Platform, Tower or Core
- Scripting or programming experience in languages like Bash, Python, Java, or Ruby
- Experience with open source communities via mailing lists, bug reports, patches, etc.
- Bachelor's degree in computer science, computer engineering, or technology-related discipline

LI-JR1

LI-REMOTE



  • Desde casa, México Base A tiempo completo

    Base is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...

  • IT Support Engineer

    hace 4 semanas


    Desde casa, México Definity First A tiempo completo

    We are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...

  • Wifi Support Engineer

    hace 4 semanas


    Desde casa, México Staff4Me A tiempo completo

    Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...

  • Tier 1 Support Engineer

    hace 4 semanas


    Desde casa, México Definity First A tiempo completo

    We are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...


  • Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Remote Technical Support

    hace 4 semanas


    Desde casa, México Far Out Solutions A tiempo completo

    '''Job Overview:''' We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...


  • Desde casa, México Intugo A tiempo completo

    **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** - Ensure objectives and service level agreements (SLAs) are met. - Provide resolution of issues for clients, liaise between clients, customer success team and development team. - Utilize our case management system, keep track of your own support tickets, and follow through to completion. - Provide accurate and...


  • Desde casa, México Definity First A tiempo completo

    We are looking for an **Application Support Engineer** to work REMOTELY. Skills & Requirements - Computer Science concept of Data Structures in practical use cases - Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues - Good communication skills with...


  • Desde casa, México CrowdStrike A tiempo completo

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

  • Technical Support Analyst

    hace 4 semanas


    Desde casa, México Ellucian A tiempo completo

    Together we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher...

  • Global Technical Support

    hace 4 semanas


    Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Desde casa, México Vision Group A tiempo completo

    **Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals - Excellent in Analytical &...


  • Desde casa, México CrowdStrike A tiempo completo

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...


  • Desde casa, México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...


  • Desde casa, México CrowdStrike A tiempo completo

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

  • Edi Technical Support

    hace 4 semanas


    Desde casa, México Testing IT A tiempo completo

    **TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como **EDI TECHNICAL SUPPORT (**Electronic Data Interchange )** para ejecutar y asegurar el cumplimiento de todas las actividades de mantenimiento de nuestro cliente: Buscamos a partir de 2 años de experiência en: -...

  • Support Engineer

    hace 4 semanas


    Desde casa, México e-Core A tiempo completo

    **We are change-makers!** Combinamos nuestra experiência global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento. **Construyendo puentes hacia...