IT Service Transition Specialist

hace 1 semana

Guadalajara, México AstraZeneca A tiempo completo

The Service Transition Specialist will perform acceptance into services and transition activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements and ensuring ultimately the delivery of IT Services to AZ customers.

They will help to ensure efficient, effective and thorough management of service introductions, service change or service enhancements, by coordinating their introduction into AstraZeneca’s live service environment, ensuring no disruption to the business or ongoing service delivery. They will also play a key role in feeding into improvements to existing services, working closely with the cross-functional IT Service Managers or IT Application Leads and be responsible for service design and service acceptance activities.

**Typical Accountabilities**

**Transition Management**
- Works on a portfolio of projects and manages them towards acceptance into service and transition.
- Works closely with the Service Design & Transition Managers
- Works closely with IT Service Management community across all IT functions as well as directly with business system owners.
- Accountable on projects for the acceptance to service process assuring compliance is maintained with the guidelines that regulate the AstraZeneca business, e.g SoX, Privacy, and GxP.
- Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management, ensuring that they are are implemented and effective

**Key responsibilities**
- Responsible for owning and ensuring execution of the Acceptance into Service end-to-end process activities with a key focus on supportability, affordability and the overall customer effectiveness.
- Responsible for monthly performance management reporting and roadmap of forward projects.
- Responsible for ensuring we work with both internal teams and external suppliers/partners to deliver Acceptance of Service (ATS) to agreed Service Levels and/or associated KPIs.
- Responsible for Service Design Assessment (SDA) activity from receiving support organisations or operational teams and provides guidance on service component reuse opportunities for assigned projects.
- Responsible for ensuring effective and timely service introduction and/or change, by coordinating the implementation of new or changed services into the operational environment whilst ensuring no disruption to business process, productivity or existing service delivery.
- Responsible for ensuring that requirements are agreed for the ongoing support model and maintenance of changed or new services being introduced.
- Responsible for ensuring key stakeholders are appraised of any associated risks and gaps are minimised but clearly understood by all stakeholders before acceptance into service.
- Ensures adequate Knowledge Articles in the IT KMDB to support the service model at all levels including Self-Service, Service Desk and Technical Support. Additionally, ensures that the Request Process is part of the Acceptance to Service ensuring repeatable requests are documented, built and ready for go-live into Operational environment for agreed new or enhanced services.
- Works closely with the appropriate Customer Best Practice roles to ensure any known ways of working, best practice or workaround are accurately recorded and shared with the business community for agreed new or enhanced services.
- Engage in a business partnering fashion with appropriate stakeholders - for example BTG, local IT as appropriate.

**Essential**
- Experience leading change and projects within a customer facing environment.
- Successful experience with Service Introduction processes.
- Experience of Service Management and associated service provision and operational support.
- Working knowledge of project management and change management processes.
- Working knowledge of Knowledge, Incident and Request management processes.
- Strong stakeholder management, communication and relationship building skills to a senior level.
- Proven ability to work effectively in a matrix organization.

**Relevant expertise of at least three of**:

- Project Management
- Business Relationship Management
- Business Analysis
- IT Service Management
- IT Service Delivery Management
- Plus basic experience of IT architecture or systems engineering or service delivery

**Desirable**
- Business Administration / Information Service Degree
- ITIL training / service management accreditation
- Technical skills, awareness and experience

**Location: Guadalajara**

**Hybrid work ( 3 office days and 2 remote days)

  • Itil Specialist

    hace 2 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in Guadalajara The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • User Computer Transition Specialist

    hace 3 días

    Guadalajara, México OpenTable A tiempo completo

    With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve...

  • IT Service Manager

    hace 3 semanas

    Guadalajara, México NTT DATA A tiempo completo

    We are seeking a highly skilled and experienced IT Service Manager. The IT Service Manager must provide the leadership of the ITIL Service Management capability for Service Design, Introduction, and Transition. Champion the ITIL control processes for Problem, Change, Release, and Configuration Management, delivering successful outcomes that enable them to...

  • Customer Service Specialist

    hace 4 días

    Guadalajara, México Azka IT Consulting A tiempo completo

    En Azka IT Consulting estamos en busca de tu talento para integrarte a empresa multinacional de consultoría y servicios de tecnologías de la información **Customer Service Specialist** **Requisitos**: - Bachillerato concluido (indispensable) - Experiência mínima 1 año de experiência en atención a clientes bilingüe - Conocimiento practico sobre...

  • Itil Specialist

    hace 4 días

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in GuadalajaraThe IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition.Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • Itil Specialist

    hace 3 días

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in GuadalajaraThe IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition.Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • Itil Specialist

    hace 2 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in Guadalajara The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • It Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Knewin A tiempo completo

    Who We Are For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we've expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot...

  • Senior IT Specialist

    hace 2 semanas

    Guadalajara, México DSV A tiempo completo

    Número de solicitud de trabajo: 65671 Tipo de jornada: **SENIOR IT SPECIALIST** **Purpose of the position**: Be a key member of the Solutions IT Support team which supports the warehouse management system portfolio consisting of internal and external products - Blue Yonder/JDA WMS solutions - Dispatcher - Discrete Obtain excellent product knowledge from...

  • Transition Technical Architect

    hace 2 meses

    Guadalajara, México Hashmap A tiempo completo

    **NTT DATA Services **is a worldwide provider of information technology services and business solutions to a broad range of customers. We are currently recruiting for the role of **Transition Technical Architect **to join our Global Solution Design Team. **Specific Job Responsibilities**: In this role, the **Transition Technical Architect **will be...

  • Itil Consultant Ba Infrastructure Service Now

    hace 3 semanas

    Guadalajara, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Senior IT Specialist

    hace 3 días

    Guadalajara, Jalisco, México DSV A tiempo completo

    Número de solicitud de trabajo: 65671Tipo de jornada:SENIOR IT SPECIALISTPurpose of the position:Be a key member of the Solutions IT Support team which supports the warehouse management system portfolio consisting of internal and external products Blue Yonder/JDA WMS solutions Dispatcher DiscreteObtain excellent product knowledge from the software providers...

  • Transition Technical Architect

    hace 3 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    NTT DATA Services is a worldwide provider of information technology services and business solutions to a broad range of customers. We are currently recruiting for the role of Transition Technical Architect to join our Global Solution Design Team.Specific Job Responsibilities:In this role, the Transition Technical Architect will be responsible for:Creating...

  • Itil Consultant Ba Infrastructure Service Now

    hace 3 días

    Guadalajara, Jalisco, México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • Account Service Senior Specialist

    hace 2 meses

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking an Account Service Senior Specialist to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

  • Account Service Senior Specialist

    hace 3 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    We are currently seeking an Account Service Senior Specialist to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

  • Account Service Specialist

    hace 1 semana

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:246217 We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Responsible to lead and manage day to day major incidents Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups - Assesses the impact and...

  • IT Support Specialist

    hace 2 semanas

    Guadalajara, México Arrive Logistics A tiempo completo

    **Who We Are** **Who We Want** As an IT Support Specialist, you will also coordinate with Arrive’s InfoSec and Infrastructure team to fix and troubleshoot any problems that arise in the office. You will assist with setup and maintenance of your local office network, computer setup, distribution, and onboarding. If you are interested in helping with...

  • IT Manager

    hace 2 semanas

    Guadalajara, México BAXTER A tiempo completo

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Service Desk

    hace 2 meses

    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talent as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...