Customer Success Systems Administrator

hace 4 semanas


Ciudad de México CDMX TigerConnect A tiempo completo

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
- As a Customer Success Systems Administrator, you will manage and optimize our Gainsight and Kantata (Mavenlink) platforms. This role will involve configuring and maintaining these systems, analyzing data to generate actionable insights, and improving processes to enhance customer engagement and operational efficiency. You will work closely with the Customer Success, Operations, Revenue Operations and Data Analytics teams to ensure that our internal tools and systems are configured to support our customer engagement strategies effectively.

What You’ll Be Doing:

- Gainsight and Kantata Administration:

- Own, manage, and optimize our Customer Success tool, Gainsight
- Optimize our Customer Success departments tools and systems, ensuring data accuracy, system configuration, and integration with other tools
- Customize and configure workflows, automation, and reporting within Gainsight and Kantata to support business processes
- Provide support and troubleshooting for system-related issues, ensuring mínimal disruption to operations
- Collaborate with Customer Success, Professional Services, and Customer Support teams to leverage system capabilities for enhanced customer engagement and improved service delivery
- Monitor system performance, conduct regular audits, and implement improvements for optimal efficiency
- Manage multiple system administration projects simultaneously, ensuring timely delivery and effective communication with all stakeholders
- Reporting & Analytics:
- Develop and maintain custom reports, dashboards, and data visualizations within Gainsight and Kantata to track key Customer Success metrics-
- Monitor, analyze, and report on key performance metrics related to system usage and customer interactions-
- Provide regular reports and insights to our teams, leadership, and other stakeholders to inform strategic decisions-
- Ensure data integrity and consistency across all Customer Success reporting- Process Improvement:
- Identify opportunities to streamline Customer Success group processes and workflows within the systems and tools we useCollaborate with the Operations team to continuously improve data quality and accuracy in GainsightWhat You Bring:
- Bachelor's degree in business, Data Analytics, Information Systems, or a related field-
- 5+ years of experience in Customer Success, Operations, or a related role, with a strong focus on system administration-
- 3+ years of experience in system administration-
- Proven experience in optimizing Gainsight (or similar tool) for Customer Success teams, including configuration, automation, and reporting-
- Proven experience in optimizing Kanata (or similar tool) for Customer Success teams, including configuration, automation, and reporting-
- Excellent communication and collaboration skills, with the ability to work effectively across teams-
- Strong problem-solving skills and attention to detail-
- Ability to thrive in a fast-paced, dynamic environment- Preferred Qualifications:
- Gainsight Admin CertificationPrevious experience in a SaaS or technology companyPerks & Benefits We Offer:
- Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration-
- Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family-
- Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)-
- Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance-
- In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love-
- Join a mission-driven team committed to making a real impact in the world of healthcare Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve be



  • Ciudad de México TigerConnect A tiempo completo

    TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...


  • Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    Cisco Systems Customer Success Data AnalystAt Cisco Systems, Inc., we are committed to helping our customers succeed. As a Customer Success Data Analyst, you will play a critical role in ensuring that our customers achieve their goals by leveraging data-driven insights.You will work closely with our sales team to analyze customer data and develop targeted...


  • Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    We are seeking a Customer Success Advocate to join our team at Cisco Systems, Inc.Work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model.Provide select account premium support for those that purchase the TAM service.Measure and continually improve customer experience in all team interactions.


  • Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    Customer Success Data Analyst - Cisco SystemsWe are seeking a skilled Data Analyst to join our Customer Success team at Cisco Systems, Inc.The ideal candidate will have experience in data analysis and a passion for driving business growth through data-driven insights.In this role, you will be responsible for analyzing customer data to identify trends and...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, CDMX Cisco Systems A tiempo completo

    **What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...

  • Systems Administrator Iii

    hace 4 semanas


    Ciudad de México CompuCom Systems, Inc. A tiempo completo

    Why CompuCom? (Overview): As the Windows Systems Administrator III you will function as an engineer in a managed services environment supporting a variety of customers ranging from medium size business to large enterprise. The systems administrator’s primary responsibilities include monitoring, administering, and supporting the core services of a mixed...

  • Systems Administrator

    hace 3 semanas


    Ciudad de México XL.net A tiempo completo

    **Tool Administrator (Central Services)** Let us introduce you to XL.net. We are the best and fastest growing outsourced IT Service Provider in the Chicago area, with no plans on slowing down. We have a unique approach to our success. We combine leading technical automation and tools, operational processes and effective training with super-talented...

  • Data Analyst

    hace 6 días


    Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    Job Description:">Cisco Systems, Inc. is seeking a skilled Data Analyst - Customer Success to join our team. This role involves working closely with customers to understand their network requirements and providing data-driven insights to drive business decisions.In this position, you will be responsible for analyzing complex network data, identifying trends...


  • Ciudad de México, CDMX Level Access A tiempo completo

    Interested in working for a company that provides you a chance to grow professionally, give back to society, and make money doing it? If so, Level Access may be the right company for you. Level Access is seeking a dedicated Gainsight Administrator to join our Technology department. The role includes managing and optimizing the Gainsight platform,...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job OverviewNuvit Service is seeking a skilled Database Systems Administrator to join their team.

  • Success Guide

    hace 1 semana


    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Ciudad de México, CDMX GSB Solutions A tiempo completo

    Important IT company At the Latin American level, growth requires: **IT Systems Administrator** They should be knowledgeable in AWS VPC for hosting Data Center versions of Atlassian products and have experience with GitHub administration including creating teams, managing access, and troubleshooting user permissions. **ADVANCED CONVERSATIONAL ENGLISH...


  • Ciudad de México Cisco Systems A tiempo completo

    **Who We Are** In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business. **What You’ll Do** As a Customer Success Specialist (CSS) you will showcase your “Customer...


  • Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    Job SummaryWe are looking for an experienced Engineering Consultant to join our team. The ideal candidate will have a strong background in networking, Linux/Unix systems, and server virtualization.Duties and ResponsibilitiesCollaborate with technical leaders, business units, and managers to help customers effectively deploy and operate their networks.Drive...


  • Ciudad de México, Ciudad de México Resideo A tiempo completo

    Job Title:Learning Management Systems Administrator


  • Ciudad de México Bentley Systems A tiempo completo

    **Operations Administrator** **Please submit your resume in English** **Location**: Mexico, Hybrid/Remote **Position Summary**: Bentley Systems seeks a talented individual to serve as an Operations Administrator for our Product Sales Operations department. The individual fulfilling this position will be responsible for ensuring e-commerce orders are...


  • Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completo

    Key ResponsibilitiesAs a Customer Success Network Specialist, you will be responsible for ensuring that our customers achieve their desired business outcomes through effective use of our network analytics platform. This will involve collaborating with our sales teams to understand customer needs and developing targeted solutions to meet those needs. You will...

  • Systems Administrator

    hace 3 semanas


    Ciudad de México Kyndryl A tiempo completo

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...


  • Ciudad de México, Ciudad de México Stripe A tiempo completo

    Job Description">As a Customer Success Manager at Stripe, you will be responsible for leading the post-sale engagement, retention, and growth of customers, working closely with the Account Executive.Identify opportunities to expand accounts and drive business outcomes, ensuring customers achieve success.Become a trusted advisor to customers by deeply...