Customer Success Manager

hace 3 meses


Ciudad de México CDMX Cisco Systems A tiempo completo

**What You'll Do**

As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include:

- Driving software utilization and value realization, leading to customer renewals and business growth.
- Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Acting as a technology advocate, providing feedback to Cisco’s product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
- Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

**Who You'll Work With**:
You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth. This collaborative environment will enable you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.

**Who You Are**:
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at creating and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction.

Minimum requirements:

- 8 years of related experience in the technology Industry or client facing role

**Knowledge of at least two technology architectures
- Experience driving successful customer adoption and delivery of projects.
- Experience leading cross-functional teams in a matrix organization
- Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for th



  • Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...


  • Ciudad de México, CDMX sesametime A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Manager del equipo de Customer Success Managers** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Customer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a driven and customer-focused professional to serve as a primary contact point for our largest and highest-profile customers. As a Customer Success Manager, you will be responsible for partnering with a small number of assigned accounts, maintaining a continual focus on the...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...


  • Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Job Summary:We are seeking a skilled Customer Success Professional to join our team at Altair Engineering in Mexico. This individual will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams.This role reports to the US Manager, Customer Success Manager...


  • Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    Customer Success Specialist ManagerAt Zebra, we're a community of innovators who come together to create new ways of working to make everyday life better. As a Customer Success Specialist Manager, you'll play a key role in driving lifecycle retention and adoption for our customers.Responsibilities:Manage a segment of non-key/focused account customers on...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Cerby Inc. A tiempo completo

    At Cerby, our mission is to revolutionize cloud application use and secure access sharing. To achieve this, we're seeking a Customer Success Manager who will partner with our clients to maximize our solution's impact.This role requires a skilled professional who can foster strong business relationships, drive strategic security initiatives, and provide...


  • Ciudad de México, CDMX HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Ciudad de México Microsoft A tiempo completo

    We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Teradata Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our sales team, you will be responsible for managing and curating existing customer relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesDevelop and...


  • Ciudad de México, Ciudad de México Insider A tiempo completo

    Unlock Customer PotentialAs a Customer Success Manager at Insider, you will be the driving force behind our partners' success. Your primary responsibility will be to orchestrate all efforts to keep adoption and usage high, driving value recognition and ensuring the services our partners need to receive maximum impact.Key Responsibilities:Manage a portfolio...


  • Ciudad de México, CDMX PayPal A tiempo completo

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...


  • méxico RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...


  • Ciudad de México, Ciudad de México Dlocal A tiempo completo

    Dlocal is a leading global payment processor that enables top companies to collect payments in 40 emerging markets. We are seeking a Customer Success Manager to join our team.Key ResponsibilitiesDevelop long-term relationships with our customers by working closely with internal teams and clients.Provide valuable customer feedback to internal Dlocal teams to...


  • Ciudad de México, Ciudad de México Dlocal A tiempo completo

    At Dlocal, we're seeking a talented Customer Success Manager to join our team. As a key member of our organization, you'll be responsible for developing long-term relationships with our customers, providing valuable insights to internal teams, and driving business growth.Key Responsibilities:Collaborate with internal teams and clients to understand customer...


  • Ciudad de México, CDMX Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...


  • Ciudad de México Broadvoice A tiempo completo

    **POSITION**: Customer Success Manager **LOCATION**: Mexico/Remote **DEPARTMENT**: Customer Success Management **REPORTS TO**: CSM Manager, Virgilio Muelas ***: **YOUR DAY-TO-DAY**: - Identify customer operational needs. - Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the...


  • Ciudad de México, CDMX Cyberark A tiempo completo

    **Company Description** About CyberArk**: As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best - in - class Access and Identity products from CyberArk. The E-CSM works with...


  • Ciudad de México, CDMX Gigamon A tiempo completo

    Gigamon’s Customer Success Manager is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. You will walk the path with our customers on their journey to learn, adopt, and maximize their Gigamon technology investment. You are their voice and advocate. From partnering with our Sales and...