IT Support Analyst

hace 4 semanas

Ciudad de México WPP A tiempo completo

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.**

**WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.**

**Why we're hiring**:
At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, EssenceMediaCom and Wavemaker each global operations in their own right with leading market positions.

GroupM's primary purpose is to maximize performance of WPP's media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM's focus is to deliver unrivalled marketplace advantage to its clients, stakeholders, and people.

As we continue this journey, we are seeking an experienced Support Analyst to join our team.

Your primary responsibility will be, providing 2nd level support on the global platform support architecture as well as oversee global IT support tickets. Other responsibilities include providing training and manuals to local user administrators, keeping our SharePoint site up to date as well as supporting the Product Support Manager with weekly and monthly reporting requirements.

**What you'll be doing**:

- Primary contact point for the 2nd Level support on the global platform support architecture
- In charge of the global IT support tickets
- Providing training materials and user manuals to local user administrators
- Assist Support Manager preparing standard reports.
- Helping on updating SharePoint / Teams information
- Report to the Support Manager on any support issues, risks, and changes.
- Understand and evaluate any new Wrike features.
- Work with Support Manager to develop procedure and process recommendations.
- Undertake some super-admin duties as defined by the global platform standard operating procedure.
- Support, participate and partner with project teams to ensure the following is delivered across markets:

- Policy alignment
- Change and comms planning.
- Knowledge transfer
- Setting up training
- SOP input and design
- Business case tracking

**What you'll need**:

- Bachelor's degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
- A proactive "can do" attitude and a willingness to be hands-on.
- A natural desire to share knowledge and teach others.
- The ability to work with teams from different time-zones and attend conference calls outside local office hours occasionally.
- Have good interpersonal, listening and communication skills.
- Experience in handling support requests
- Willingness to learn.
- A good team member
- Strong analytical skills
- Proficient in MS Office especially MS Excel and MS PowerPoint
- Project Management Experience would be beneficial.
- Attention to detail.

**Who you are**:
**You're open**_:_** **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

**You're optimistic**_:_** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

**You're extraordinary**: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneer

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