Service Evaluation Coordinator

hace 2 semanas


Monterrey, México Heineken A tiempo completo

Desarrollar, instalar y operar el sistema de encuestas.
- Revisión de deployments y planes de acción para el aseguramiento del cumplimiento de las metas de Customer Experience (SP & CL).
- Análisis de resultados de nível de atención y percepción del cliente mensual para elaboración de deployment y uso de herramientas TPM para el análisis de la causa raíz y erradicar pérdida.
- Asegurar generación de Insights para la estrategia de Customer Centricity.
- Alineación con la estrategia de HNK Global de Service Perception y NPS.


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