Tech Support Part-time

hace 6 meses

Guadalajara, México NTT DATA Services A tiempo completo

Address: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco

**Requirements**:

- **Live in Guadalajara and have availability to work at the office**:Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco
- **Finished high school (a copy of your official certificate of completion will be requested) comprobante de estudios con sello oficial de la SEP**:

- Availability to work 22.5 hours per week **6:00AM to 11:30AM (Central time)**:

- **Two days off per week (the days-off are also rotational and may not be consecutive)**:

- **Advanced English (good pronunciation)**:

- Looking to work in IT Environment
- Tech skills needed
- 6 months of experience in Customer Service and/ or tech support

We Offer:

- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance
- Life insurance
- Opportunity to grow in the company

Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Job Type**: Part-time

**Salary**: $7,650.00 per month

Application Question(s):

- Do you have an ADVANCED level of English and good pronunciation?
- Are you available to work in the schedule listed in this job posting? Take into account that your days-off may not be during the weekends.
- Do you have your OFFICIAL high school certification of completion? (certificado de preparatoria terminada con sello oficial de la SEP)
- Do you have experience in tech support level 1? This is extremely necessary.
- Are you available to work ON-SITE (in person) ? Please check the address provided in this job post

Work Location: In person

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