IT Support Professional

hace 1 mes


Guadalajara, Jalisco, México Ntt Data, Inc. A tiempo completo

NTT DATA Services is a global leader in digital transformation, providing innovative and flexible solutions to drive business success. Our team is seeking a highly motivated IT Support Professional to join our part-time team in Guadalajara, Mexico.

About the Role

We are looking for an individual who is passionate about technology and has excellent communication skills to provide top-notch support to our clients. The ideal candidate will have 6 months of experience in customer service and be available to work 22.5 hours per week.

Key Responsibilities
  • Provide general L1 support for hardware and MS Office packages
  • Offer advanced technical support for in-house applications and developments
  • Answer technical support calls, providing detailed information and escalating to other support groups as needed
  • Respond to email-generated requests or reports, documenting troubleshooting steps and customer incidents
Requirements
  • Availability to work 22.5 hours per week
  • Interest in working on afternoon/night shifts
  • Advanced English language skills
  • Experience in IT environment
  • 6 months of experience in customer service
Benefits
  • Competitive salary: $25,000 - $35,000 per year (depending on experience)
  • Grocery tickets: 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% vacation bonus
  • Savings funds
  • 5 personal days per year
  • Medical insurance
  • Dental insurance
  • Discounts with selected optics
  • Opportunity to grow in the company
About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.


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