IT Support Professional
hace 1 mes
NTT DATA Services is a global leader in digital transformation, providing innovative and flexible solutions to drive business success. Our team is seeking a highly motivated IT Support Professional to join our part-time team in Guadalajara, Mexico.
About the RoleWe are looking for an individual who is passionate about technology and has excellent communication skills to provide top-notch support to our clients. The ideal candidate will have 6 months of experience in customer service and be available to work 22.5 hours per week.
Key Responsibilities- Provide general L1 support for hardware and MS Office packages
- Offer advanced technical support for in-house applications and developments
- Answer technical support calls, providing detailed information and escalating to other support groups as needed
- Respond to email-generated requests or reports, documenting troubleshooting steps and customer incidents
- Availability to work 22.5 hours per week
- Interest in working on afternoon/night shifts
- Advanced English language skills
- Experience in IT environment
- 6 months of experience in customer service
- Competitive salary: $25,000 - $35,000 per year (depending on experience)
- Grocery tickets: 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% vacation bonus
- Savings funds
- 5 personal days per year
- Medical insurance
- Dental insurance
- Discounts with selected optics
- Opportunity to grow in the company
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
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