Technical Support Specialist
hace 1 semana
Ntt Data Services is a global leader in digital transformation, and we are currently seeking a Technical Support Specialist to join our team in Guadalajara, Mexico. Estimated Salary: $12-$15 per hour (22.5 hours per week), depending on experience.
The ideal candidate will have excellent communication skills, advanced English proficiency, and 6 months of customer service experience. We offer a competitive salary, comprehensive benefits package, including medical insurance, life insurance, and discounts with selected optics.
About the Role:
This part-time position involves providing technical support for hardware and software issues, escalating complex problems to other teams, and documenting troubleshooting steps and customer incidents. The successful candidate will be able to work independently, think critically, and communicate effectively with internal stakeholders and customers.
Key Responsibilities:
• Provide L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls, providing solutions or escalating to other groups
• Support based on email-generated requests or reports
• Document troubleshooting steps and detailed descriptions of customer incidents and requests
Benefits:
We offer a range of benefits to support your physical and mental well-being, including:
• Competitive salary
• Comprehensive health insurance
• Life insurance
• Discounts with selected optics
• Savings funds
• Vacation bonus
• Personal days
About Ntt Data Services:
Ntt Data Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are an equal opportunity employer and welcome applications from all qualified candidates.
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