Managed Services Operations Analyst
hace 6 meses
Job Description - Managed Services Operations Analyst (240000N8)
- Job Number: 240000N8
Requisition Title : Managed Services Operations Analyst
**Description**:
**Your team responsibilities***
***
**What we will offer you**:
- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
- You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.
**Your key responsibilities***
- Monitor Managed service jobs within Service Level Agreement metrics
- Manage and respond to requests/incidents, release management via ticket and alert management tools. Investigate and escalate issues, if necessary and provide timely updates until fulfilment and resolution
- Coordinate effectively with individuals/teams within the organization to ensure timely resolution of client requests/issues especially issues regarding system issues and processing delays
- Creates and analyzes trends to help understand the health of jobs, communicate findings and identify opportunities for improvement and optimization
- Participate in team meetings and initiatives to improve day-to-day operations and client experience
- Support and help to drive ad hoc and strategic initiatives
- Work closely with the team and other parties to ensure knowledge sharing and streamlining of operations support
**Your skills and experience that will help you excel**
- 2+ years of experience in operations and client service support in Finance, Information technology or related role, working with cross functional teams
- Degree with focus in Finance, IT or engineering with excellent analytical skills and attention to details
- Good communication skills in English, written and oral
- Strong customer service and good interpersonal, integrative, and problem-solving skills with proven ability to work effectively in a team and can operate without direction when required
- Proficiency with Microsoft Office products including Word, PowerPoint, Excel, Visio, SharePoint, and Teams
- Experience in Ticket and Alert Management such as SalesForce, ServiceNow and PagerDuty
- Work experience in Python, version control (GiT), Azure, XML, Linux/Unix, PowerBI and database systems are preferred
**How we’ll support you**
- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
- As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.
- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
**About MSCI**
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
**To all recruitment agencies
-
Managed Services Operations Specialist
hace 1 mes
Monterrey, Nuevo León, México Msci Inc A tiempo completo{"titles":{"title":"Managed Services Operations Analyst"},"description":{"description":"About the RoleMSCI is seeking a highly skilled Managed Services Operations Analyst to join our team. As a Managed Services Operations Analyst, you will play a key role in ensuring the smooth operation of our managed services. You will be responsible for monitoring and...
-
Managed Services Analyst
hace 6 meses
Monterrey, México MSCI Inc A tiempo completoJob Description - Managed Services Analyst (2400002K) - Job Number: 2400002K Requisition Title : Managed Services Analyst **Description**: **Your team responsibilities** This position is best suited for a results-driven, self-starter with a strong work ethic and interest in the Investment Finance field. You will have a unique opportunity to work with a...
-
Global Services Finance Operations Analyst
hace 3 meses
Monterrey, México Gas Power Finance A tiempo completo**Job Description Summary**: What impact you'll make? The Global Standards Finance analyst will be responsible to support implementation of Standards processes and governance across Poles, Services Finance Operations, and Services fulfilment organization. Be a point a contact for the Region ITR team, and Services Finance Operations teams within Global...
-
Managed Services Analyst
hace 6 meses
Monterrey, México MSCI Inc A tiempo completo**Technology**: Harness next-generation technologies to drive innovation and help our clients build better portfolios. **Analytics**: Shape our industry with powerful analytics Do you want to help modernize risk and portfolio management for investors? Whether you’re working with hedge funds, asset managers, sovereign wealth funds or the companies that...
-
Managed Services Associate
hace 6 meses
Monterrey, México MSCI Inc A tiempo completoJob Description - Managed Services Associate (24000065) - Job Number: 24000065 Requisition Title : Managed Services Associate **Description**: **Your team responsibilities** This position is best suited for a results-driven, self-starter with a strong work ethic and interest in the Investment Finance field. You will have a unique opportunity to work with...
-
Managed Services Analyst
hace 2 meses
Monterrey, México MSCI Inc A tiempo completo**Technology**: Harness next-generation technologies to drive innovation and help our clients build better portfolios. **Your Team Responsibilities**: This position is best suited for a results-driven, self-starter with a strong work ethic and interest in the Investment Finance field. You will have a unique opportunity to work with a cross-functional global...
-
Operations Analyst
hace 6 meses
Monterrey, México Uline A tiempo completo**Operations Analyst** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Not just numbers. As an Operations Analyst, identify trends, interpret data and make innovative recommendations to support the success of our Monterrey operations. **Better together!** This position is on-site, and we...
-
Senior Business Operations Analyst
hace 1 mes
Monterrey, Nuevo León, México Dataart A tiempo completoAt Dataart, we are seeking a highly skilled Senior Business Operations Analyst to join our team.Company OverviewDataart is a company that values innovation and collaboration. We believe in creating a workplace where our employees can grow professionally and personally.SalaryThe estimated salary for this position is $80,000 - $110,000 per year, depending on...
-
Treasury Operations Analyst
hace 7 meses
Monterrey, México General Electric A tiempo completo**Job Description Summary**: The role, Treasury Operations Analyst, is a member of the Treasury team of GE Aerospace. The role will be responsible for supporting treasury payment infrastructure and bank reporting, support Online Banking, Bank Administration, and other Treasury Transaction Services processes. Roles and Responsibilities - Support payment...
-
Treasury Operations Analyst
hace 6 meses
Monterrey, México General Electric A tiempo completo**Job Description Summary**: The role, Treasury Operations Analyst, is a member of the Treasury team of GE Aerospace. The role will be responsible for supporting treasury payment infrastructure and bank reporting, support Online Banking, Bank Administration, and other Treasury Transaction Services processes. Roles and Responsibilities - Support payment...
-
Financial Services Operations Associate
hace 1 mes
Monterrey, Nuevo León, México Flywire A tiempo completoThe OpportunityFlywire is seeking a highly motivated and detail-oriented Financial Services Operations Associate to join our Payment Operations team. As a key member of our team, you will be responsible for processing daily payment and foreign exchange transactions with a high level of accuracy and delivering exceptional service to our customers.Process...
-
Business Operations Analyst 3
hace 6 meses
Monterrey, México Juniper Networks A tiempo completo**Business Operations Analyst 3** Home office, Mexico The Business Operations Analyst 3 will be responsible for providing analytical support to the IT organization. This position will report to the Sr. Manager of IT Vendor Management/Financial Operations and will carry primary responsibility towards querying, reporting and analyzing IT business data. -...
-
Senior Financial Operations Analyst
hace 1 mes
Monterrey, Nuevo León, México Cemex Operaciones Mexico A tiempo completoCemex Operaciones Mexico is seeking a highly skilled Senior Financial Operations Analyst to join our team.As a Senior Financial Operations Analyst, you will be responsible for ensuring that our financial operations are running smoothly and efficiently. This includes processing transactions, analyzing financial data, and developing reports to help our...
-
Managed Services Associate
hace 6 meses
Monterrey, México MSCI Inc A tiempo completo**Technology**: Harness next-generation technologies to drive innovation and help our clients build better portfolios. **Your team responsibilities** This position is best suited for a results-driven, self-starter with a strong work ethic and interest in the Investment Finance field. You will have a unique opportunity to work with a cross-functional global...
-
Strategic Operations Analyst
hace 2 semanas
Monterrey, Nuevo León, México Uline A tiempo completoAt Uline, we are committed to delivering exceptional service and quality products to our customers. As a leading distributor of shipping, industrial, and packaging materials, we offer same-day shipping of our huge in-stock inventory.We value our employees and offer a comprehensive benefits package that includes complete insurance coverage, savings fund with...
-
Global Services Finance Operations Specialist
hace 4 semanas
Monterrey, Nuevo León, México Gas Power Finance A tiempo completoAbout Gas Power FinanceWe are a leading company in the Gas Power industry, committed to excellence and innovation. Our team is passionate about delivering exceptional results and making a meaningful impact.Job DescriptionThe Global Standards Finance specialist will play a crucial role in supporting the implementation of standards processes and governance...
-
Workforce Operations Strategist
hace 3 semanas
Monterrey, Nuevo León, México Conduent Business Services A tiempo completoAt Conduent Business Services, we deliver mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who rely on them. This role offers a unique opportunity to thrive, make a difference, and be part of a culture that values individuality.Job SummaryThis Workforce Operations Strategist position plays a...
-
Vulnerability Analyst
hace 6 meses
Monterrey, México Nearshore Cyber A tiempo completo**Location: Anywhere in Mexico (WFH/Remote)**:** Applications from persons not living in Mexico will NOT be accepted.** The successful Vulnerability Analyst takes an active lead to inform, advise, and partner with technology leadership and business units to secure the company. The analyst will regularly report on the state of vulnerabilities including...
-
Data Operations Analyst
hace 3 meses
Monterrey, México Fitch Group A tiempo completoData Operations Analyst **Requisition ID**:46013**Business Unit**:Fitch Group**Category**:Data & Analytics**Location**:Monterrey, MX**Date Posted**:Sep 10, 2024 **MDM Data Operations Analyst** **CDO is currently seeking a MDM Data Operations Analyst based out of our Monterrey office.** - The CDO is the center of gravity for Fitch’s data transformation,...
-
NA LA Parts Logistics Cost
hace 5 meses
Monterrey, México Lenovo A tiempo completoDescription and Requirements The North and Latin America Service Parts Logistics Cost & Operations Analyst role is responsible for analyzing, optimizing, and guiding deployments of the NA & LA ISG Service Parts logistics network. The ISG services network requires same day delivery around the world, with SLAs as low as 2 hours from order to delivery....