Workforce Operations Strategist
hace 5 días
At Conduent Business Services, we deliver mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who rely on them. This role offers a unique opportunity to thrive, make a difference, and be part of a culture that values individuality.
Job Summary
This Workforce Operations Strategist position plays a crucial role in planning and managing workforce resources to meet business demands. If you have a background in operations management, sales, or a technical field, and possess strong analytical and problem-solving skills, this could be an exciting opportunity for you.
Key Responsibilities
- Develops forecasts for capacity and resource planning by analyzing interaction numbers, processing time, waste, attrition, and other key metrics.
- Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
- Provides directive guidelines for WFM Schedulers to ensure schedules align with demand forecasts while accounting for known constraints, planned events, and business objectives.
- Reviews performance, productivity, utilization, and occupancy to identify trends and improve forecasting and capacity management.
- Collaborates with recruiting and operations leadership to develop hiring strategies and coordinate new hire requisitions.
Requirements
- Possesses formal education and relevant expertise in operations management, sales, or a technical field.
- Demonstrates strong analytical and problem-solving skills, with the ability to use deductive reasoning to solve complex problems.
- Interfaces effectively with key stakeholders, including colleagues and leadership.
- Self-motivated and able to work independently with minimal guidance.
- Ability to analyze data and make informed decisions.
Benefits
This role offers a competitive salary range of $80,000 - $110,000 per annum, depending on location and experience. Additionally, Conduent Business Services provides a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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