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Work-at-home Customer Service/appointment Specialist
hace 2 semanas
¿Buscas un trabajo desde casa?
Bienvenido a su primer paso para unirse a OneSupport We are seeking qualified bilingual Appointment Specialists **to work from home.**
- 92.53 MXN - 148.05 MXN **starting the first day of training**
Essential functions for this position include the following:
- Obtain and verify patient and guarantor demographic information for billing purposes
- Verify accuracy and completeness of the Minimum Data Set for each patient assigned;
- Complete outstanding insurance verification, including verifying patient insurance information eligibility and benefits with the payer, coordinating multiple coverages, and all other activities relating to the review of insurance
- Complete prior authorizations for identified services with the payer by reviewing medical policies to ensure all criteria is met and obtaining the required pre-certification or authorization number(s)
- Complete all necessary questionnaires when needed for upcoming visits
- Educate patients regarding insurance coverage and the hospital’s payment policy, if required
- Obtain patient estimates for identified services and provides financial education to the patient on expected balances
- Attempt to collect any patient out of pocket liabilities as identified prior to the patient’s scheduled appointment
- Send appointment reminders, if required
- Escalate problem accounts to Pre-Registration Leadership team
**Computer Requirements**
- A computer running an authentic/validated/native copy of Windows 10, 11, or the most current macOS (Macs cannot be more than 5 years old)Processor: Dual-core 2.0 GHz or Quad core or 1.6 GHz
3 GB of RAM
- USB Headset and Webcam (Internal or External)
- At least one 15" or larger monitor (more than one will make things easier)
- Internet speed: At least 2 Mbps download and 1 Mbps upload (DSL, Cable or Fiber Internet)A direct Ethernet connection is preferred.
No fixed wireless, hotspot or satellite internet accepted
Additional Requirements
- Sitting for extended periods of time
- Manual dexterity for using a computer keyboard
- Typing speed: 40 WPM and 80% accuracy
- A quiet and distraction-free workspace
Pay: $92.53 - $148.05 per hour
**Language**:
- English (required)
- Spanish (required)
Work Location: One location
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