Technical Account Advisor Int

hace 5 días

Monterrey, México Blue Yonder A tiempo completo

Job Title: Technical Account Advisor Int

Overview:
The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support to ensure they are getting the most value out of our services.

Scope
- Work as part of a global team of 100+ TAMs (US, Mexico, EMEA, India)
- Act as a primary TAM for several accounts (number of accounts depend on complexity and ARR)
- Act as a primary point of contact for customer escalations (resolve and/or prevent)
- Work along with the triad to ensure that our customers are getting the benefit of using our products/services

Collaborate with the CSM to drive adoption and satisfaction

Produce and deliver monthly SLA reports to customers, and ensure SLA compliance*

Ensure adherence to SaaS policies and procedures

Own inbound customer calls / case handling

Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.)

Own disaster recovery process and issue resolution

Responsible for proactive technical guidance for all JDA and customer IT projects

Create and own Customer Success Plans for relevant stakeholders

Collaborate & coordinate effectively with all JDA internal dept’s (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues

Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery

Provide technical / feature-specific advice

Prepare for and participate in business reviews

Primary KPIs:
1. Customer Health:
SLA performance management

Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)

2. Customer Satisfaction: NPS / CSAT scores, % customer retention, attrition, and churn

3. Advocacy: % Growth in reference-able customers

Secondary KPIs:
1. Adoption: Deployment, utilization, and value realization

2. Commercial Growth

3. Annual recurring revenue(Base revenue + pricing + upsell and cross-sell revenue - churned revenue)

Generating leads to help with up-selling and cross-selling

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, Nuevo León, México Jda Software A tiempo completo

    Technical Account Advisor Int page is loaded Technical Account Advisor Int Apply locations Monterrey time type Full time posted on Posted 4 Days Ago job requisition id Job Description Blue Yonder Title: Technical Account Advisor - IntOverview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Job Title: Technical Account Advisor Int Overview: The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, Nuevo León, México Istituto Marangoni A tiempo completo

    Job Title: Technical Account Advisor IntOverview: The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working...

  • Technical Account Advisor Int

    hace 3 semanas

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: - Technical Account Advisor - Int Other Comparable titles: - Technical Account Manager Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and...

  • Technical Account Advisor Int

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    **Job Description**: - Blue Yonder Title: - Technical Account Advisor - Int- Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in...

  • Technical Account Advisor Int

    hace 1 día

    Monterrey, México Blue Yonder A tiempo completo

    **Job Description**: - Blue Yonder Title: - Technical Account Advisor - Int- Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Technical Account Advisor IntOther Comparable titles: Technical Account ManagerOverview: Leading AIdriven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who...

  • Associate Technical Account Advisor

    hace 5 días

    Monterrey, México Blue Yonder A tiempo completo

    BY Job Title: Associate Technical Account Advisor The Associate Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction...

  • Technical Account Advisor Int

    hace 3 semanas

    Monterrey, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the...

  • Technical Account Advisor Int

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Collaborate with the...

  • Technical Account Advisor

    hace 3 meses

    Monterrey, México Blue Yonder A tiempo completo

    OverviewThe Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical...

  • Technical Account Advisor

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    OverviewThe Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve working closely with customers to understand their technical...

  • Technical Account Advisor

    hace 4 días

    Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: - Technical Account Advisor Overview: - Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” - Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships...

  • Technical Account Advisor

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Technical Account AdvisorOverview: Leading AIdriven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships with our...

  • Technical Account Advisor

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment.They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution.Collaborate with the CSM...

  • Technical Account Advisor

    hace 4 semanas

    Monterrey, México Blue Yonder A tiempo completo

    The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer JDA SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the...

  • Technical Advisor

    hace 3 semanas

    Monterrey, México KBR A tiempo completo

    **Title**: Technical Advisor - Piping Under broad direction, functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far reaching impact on extensive engineering and related activities of the company. Negotiates critical and controversial issues with top-level engineers and officers of...

  • Technical Account Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Enroute A tiempo completo

    We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work environment,...

  • Customer Success Account Manager

    hace 2 meses

    Monterrey, México Microsoft A tiempo completo

    Builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer’s business and...

  • Account Technical Specialist

    hace 3 semanas

    Monterrey, México Grupo Migesa A tiempo completo

    **Grupo Migesa** somos una empresa mexicana con más de 40 años en el mercado la cual tiene como misión integrar soluciones tecnológicas que cubran las necesidades de nuestros clientes. Estamos certificados por grandes marcas como Microsoft, Cisco, Dell, Apple y actualmente contamos con 8 localidades comerciales y 40 centros de soporte distribuidos en la...