Customer Support Associate

hace 3 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate (e-commerce)

Arrow Electronics, Inc. is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'. This position will be part of our Digital Team which supports the business from our websites

**What You'll Be Doing**:

- Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution; with a high level of professionalism, a solid adherence to SLA's and expected time of response.
- Greet customers in a courteous and professional manner, listen carefully to customers' needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.
- Always maintain a courteous and calm manner to de-escalate stressful or difficult situations; rely on manager or team support when necessary.
- Maintain basic knowledge of customer products and/or services.
- Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.
- Use Salesforce to document customer information to create, update or adjust customer contact, account and/or case records.
- Consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.
- Provides prompt follow up of cases to end user customers.

**What We're Looking For**:

- Bachelor's degree or High School diploma
- 1 year of experience in customer service / e-commerce support.
- Microsoft Office skills - basic or intermediate
- Fluent in English.
- Attentive to detail.
- Strong written and verbal communication skills.

**Work Arrangement**:

- Hybrid: 3 days in office/2 days work from home

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$15,275.00 - $17,820.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

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