Asstmgr-front Office I

hace 3 días

México Marriott International, Inc A tiempo completo

**Job Number** 23201638

**Job Category** Rooms & Guest Services Operations

**Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of

  • Assistant Front Office Manager

    hace 2 meses

    México Hilton A tiempo completo

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Manager

    hace 2 semanas

    México Reclutamiento Bahía A tiempo completo

    **Vacante para la empresa Reclutamiento Bahía en Rivera Nayarit -Bahía de Banderas, Nayarit**: Front office manager/ gerente de recepción Excelente cadena hotelera busca: Front Office Manager - Experiência en hotelería mínima 4 años en all inclusive 4/5 diamantes. - Inglés avanzado, hablado, escrito y leído. - Disponibilidad de horario. - Liderazgo...

  • Mcr- Front Office Manager

    hace 3 semanas

    México Marriott International, Inc A tiempo completo

    **Job Number** 23142167 **Job Category** Rooms & Guest Services Operations **Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...

  • Front Office Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Reclutamiento Bahía A tiempo completo

    Vacante para la empresa Reclutamiento Bahía en Rivera Nayarit -Bahía de Banderas, Nayarit:Front office manager/ gerente de recepciónExcelente cadena hotelera busca:Front Office Manager Experiência en hotelería mínima 4 años en all inclusive 4/5 diamantes. Inglés avanzado, hablado, escrito y leído. Disponibilidad de horario. Liderazgo y trabajo en...

  • Asst Manager Front Office

    hace 3 semanas

    México Hilton Grand Vacations A tiempo completo

    Como **Asst Manager Front Office** usted será responsable de: - Brindar asistencia en el manejo operativo y administrativo del departamento de Recepción, capacidad de coordinación de proyectos bajo la instrucción de Front Office Manager y sumarse a supervisión para dirigir al equipo de línea de manera eficaz. ¿Por qué a los miembros del equipo les...

  • Asst Manager Front Office

    hace 2 meses

    México Hilton Grand Vacations A tiempo completo

    Como **Asst Manager Front Office** usted será responsable de: - Brindar asistencia en el manejo operativo y administrativo del departamento de Recepción, capacidad de coordinación de proyectos bajo la instrucción de Front Office Manager y sumarse a supervisión para dirigir al equipo de línea de manera eficaz. ¿Por qué a los miembros del equipo les...

  • Mgr-Front Office II

    hace 1 mes

    Ciudad de México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Mgr-Front Office II

    hace 1 mes

    Ciudad de México, Ciudad de México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Mgr-Front Office II

    hace 3 semanas

    Ciudad de México, Ciudad de México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Front Desk Supervisor

    hace 2 meses

    México Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel...

  • Agents, Front Office

    hace 3 semanas

    México Kerzner International Resorts A tiempo completo

    Agents, Front Office (9438) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Front Desk Supervisor

    hace 2 meses

    México Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Front Desk Supervisor

    hace 2 meses

    México Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Front Office Manager

    hace 3 semanas

    México Rosewood Hotel Group A tiempo completo

    **General Information**: - Country/Region- Mexico- Province/City- Nayarit- Location- Rosewood Mandarina- Department- Rooms - Front Office- Job Type- Full-time Permanent**GENERAL PURPOSE OF JOB** - Ensuring that all operations within the Front office departments (Front Desk, Concierge, Butlers) have an organized and structed management to ensure that the...

  • Front Office Manager/ Gerente de Recepción

    hace 3 semanas

    México Reclutamiento Bahía A tiempo completo

    **Vacante para la empresa Reclutamiento Bahía en Nuevo Nayarit -Bahía de Banderas, Nayarit**: Excelente cadena hotelera busca: Front Office Manager - Experiência en hotelería mínima 4 años en all inclusive 4/5 diamantes. - Inglés avanzado, hablado, escrito y leído. - Disponibilidad de horario. - Liderazgo y trabajo en equipo. - Verificar el...

  • Team Leader, Front Office

    hace 4 semanas

    México Kerzner International Resorts A tiempo completo

    Team Leader, Front Office (8212) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Team Leader, Front Office

    hace 14 horas

    México Kerzner International Resorts A tiempo completo

    Team Leader, Front Office (8212) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Agents, Front Office

    hace 1 semana

    Ciudad de México, Ciudad de México Kerzner International Resorts A tiempo completo

    Agents, Front Office(9438)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

  • Desarrollador Php Magento Front End Home Office

    hace 1 semana

    Ciudad de México, Ciudad de México Reclutamiento It A tiempo completo

    Somos pioneros en desarrollo de soluciones ecommerce, UX UI, socios de Adobe, Salesforce, Google, AWS y especialistas en desarrollo a la medida; requerimos para nuestroequipo en México un desarrollador Magento Sr 1 y 2 o arquitecto Magento Front End en esquema Home Office. Ingreso de $70,000 a $90,000 pesos libres contratación directa (cultura...

  • Front Desk Agent

    hace 2 meses

    México Hilton A tiempo completo

    Front Desk Agent A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in...