Front Desk Supervisor
hace 7 meses
Front Desk Supervisor
A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Front Desk Supervisor
hace 7 meses
México Hilton A tiempo completoA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk Supervisor
hace 7 meses
México Hilton A tiempo completoA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...
-
Front Desk Supervisor
hace 1 mes
Ciudad de México, Ciudad de México Auberge Resorts A tiempo completoJob SummaryAs a Front Desk Supervisor at Auberge Resorts, you will be responsible for ensuring a seamless and personalized experience for our guests. This role requires a strong leader who can oversee the front desk team, manage room reservations, and resolve guest inquiries in a timely and professional manner.Key ResponsibilitiesOversee and assist in the...
-
Front Desk Supervisor
hace 6 meses
México Auberge Resorts A tiempo completo**Company Description** Nestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo, a new destination from Auberge Resorts Collection opening late 2021, will bring a compelling luxury experience where...
-
Front Desk Supervisor
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**This role is responsible for overseeing the front desk and housekeeping operations in a hotel setting. The successful candidate will be responsible for ensuring that all guests have a positive experience and that the hotel runs smoothly.Manage the front desk and housekeeping staff, providing guidance and support as needed.Ensure that all...
-
Front Desk Supervisor
hace 1 semana
Ciudad de México, Ciudad de México Marriott International A tiempo completoAbout Marriott InternationalMarriott International is a global hospitality leader, operating over 7,000 properties in more than 131 countries. Our brand portfolio includes some of the most recognized names in the industry, such as The Ritz-Carlton, Bulgari Hotels & Resorts, and JW Marriott.About the JobWe are seeking a highly skilled and motivated Front Desk...
-
Assistant Front Desk Director
hace 6 meses
Ciudad de México Sofitel Mexico City Reforma A tiempo completoCompany Description Subdirector de Recepción Sofitel Mexico Reforma es una marca de hotel global que ofrece servicio cálido y experiências auténticamente regionales en lugares de presencia incomparable. Sea un embajador de la marca y su hotel como Subdirector de Recepción. - Sofitel Mexico Reforma el lugar donde la elegancia francesa se mezcla...
-
Front Desk Reception Supervisor
hace 2 semanas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoRole SummaryWe are seeking a Front Desk Reception Supervisor to join our team at JW Marriott Cancun Resort & Spa. As a key member of our front office team, you will be responsible for ensuring seamless guest check-ins and resolving any issues that may arise.About the RoleThis is a full-time position that requires a high level of organization and attention to...
-
Mgr-front Desk
hace 6 meses
México Marriott International, Inc A tiempo completo**Job Number** 23128980 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
-
Gerente de Front Desk
hace 5 meses
Ciudad de México CLUB 51 A tiempo completoCLUB 51 es un espacio de formación y pensamiento empresarial y foros de discusión para temas de transformación, cambio y disrupción, con una amplia agenda de eventos y actividades. Forma parte del equipo de Front Desk como**:Gerente de Front Desk** **Requisitos**: - Bachillerato o licenciatura en: Turismo, administración, hotelería o similares. -...
-
Front Desk Agent
hace 7 meses
México Hilton A tiempo completoA Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...
-
Front Desk Agent
hace 5 meses
Ciudad de México Umbral, Curio Collection by Hilton A tiempo completo**Front Desk Agent (Hotel)** *Proceso de Check In / Check out. *Resolucion de Problemas. *Manejo de Terminales bancarias. *Atencion a los detalles. *Inglés avanzado indispensable. Pay: $8,000.00 - $10,000.00 per month COVID-19 considerations: Acordadas por GOB CDMX Work Location: In person
-
Mgr-Front Desk
hace 6 meses
Ciudad de México Marriott International A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
-
Front Desk Team Lead
hace 5 días
Ciudad de México, Ciudad de México Auberge Resorts A tiempo completoA Career Opportunity at Auberge ResortsWe are seeking a dedicated and experienced professional to join our team as a Front Desk Supervisor at Etéreo, a new destination from Auberge Resorts Collection. As the linchpin of our guest experience, you will ensure smooth check-ins, personalized service, and efficient problem resolution.About the Role:The...
-
Front Desk Agent
hace 1 semana
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoFront Desk Agent - JW Marriott Cancun Resort & SpaAbout the Job:We are seeking a Front Desk Agent to join our team at the JW Marriott Cancun Resort & Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, processing reservations, and handling inquiries.Key Responsibilities:Process all reservation requests, changes, and...
-
Mgr-front Desk
hace 2 meses
06030, Ciudad de México, CDMX Marriott International, Inc A tiempo completo**Job Number** 24174825 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Mexico City Reforma, Av. Paseo de la Reforma No. 69, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...
-
Front Desk Manager
hace 7 días
Ciudad de México, Ciudad de México Marriott International A tiempo completoOverviewThe Front Desk Manager is a vital role in delivering exceptional guest experiences at Marriott International. As a key member of the front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring seamless check-ins and check-outs, and providing unparalleled customer service.
-
Front Desk Associate
hace 1 mes
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Marriott International, Inc. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling incoming and outgoing mail, and maintaining accurate records.**Key...
-
Front Desk Receptionist
hace 1 mes
Ciudad de México, Ciudad de México American Dentist Riviera Maya A tiempo completoAbout UsAt American Dentist Riviera Maya, we are committed to providing exceptional oral care services to our patients. Our team is passionate about creating beautiful smiles and delivering top-notch customer service.Job SummaryWe are seeking a highly motivated and organized Front Desk Receptionist to join our dynamic team. As a key member of our front desk...
-
Front Desk
hace 2 meses
Ciudad de México, CDMX CJ CAPITAL FAMILY OFFICE A tiempo completo**FRONT DESK** - Brindar atención de calidad al personal interno y externo dando respuesta y solución oportuna a los requerimientos que se presenten, manteniendo; el control en la recepción, e instalaciones. - Brindar apoyo en actividades administrativas encomendadas para el logro y consecución de los objetivos de la empresa. **Requisitos**: - Manejo...