Customer Success Associate

hace 1 mes


México Wobot.ai A tiempo completo

**Responsibilities**:

- Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive the continued value of our product
- Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data
- Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
- Work with the sales and marketing team to develop case studies

**Requirements**:

- Exceptional written and verbal communication skills.
- Someone who is ready to take initiatives and is self-driven
- Someone who is detail oriented.

**Timings**:
9 AM CST - 6 PM CST

**How we work ?**
- Microsoft Teams is our go to tool for daily communication
- We conduct daily standups and team meetings over Teams
- We encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
- We value: design + amazing UI/UX, documentation, To-Do lists and Data based decision.
- We're distributed but not alone We might be working around the world but we believe in the value in getting to know each other outside of working hours
- We get together for a bi-weekly townhall and frequent destressing session with a certified healer

**Perks and Benefits**:

- 100% remote workplace model
- Health Insurance
- Top performers eligible for attractive equity options
- Mental Health Consultations.
- Company sponsored upskilling courses
- Growth Hours: 40 hours every year
- The chance to give back with 40 hours for community causes
- Fun company retreats twice a year
- Access to a Financial Advisor

**Salary**: $8,000.00 - $12,000.00 per month

Ability to commute/relocate:

- México Libre, Tamps.: Reliably commute or planning to relocate before starting work (required)



  • Ciudad de México, Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...


  • Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...


  • México Sofía A tiempo completo

    We are seeking a motivated and customer-focused person to join our team as a Customer Success Associate. The ideal candidate will be enthusiastic about building strong relationships with our clients, ensuring their satisfaction, and driving value through our journey. This role offers an exciting opportunity to collaborate with cross-functional teams, make a...


  • Ciudad de México clara.com A tiempo completo

    We are looking for a Customer Success Associate who will: Develop a sustainable relationship with companies Positions Clara as the most important spend management company Responsible for managing and prospecting new companies Development of sell-in, sell-out, and portfolio analysis Developing & executing sales, and marketing plans with partners to...


  • México RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...


  • Ciudad de México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Ciudad de México Thomson Reuters A tiempo completo

    Associate Customer Success Executive Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you. ...

  • Customer Success Manager

    hace 21 horas


    Ciudad de México SAS A tiempo completo

    : **Customer Success Manager - Hybrid** **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're...


  • Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...


  • México Trellix A tiempo completo

    The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and...

  • Customer Success

    hace 1 mes


    Miguel Hidalgo, Ciudad de México MRB A tiempo completo

    Importante Consultoria de Tecnología, te invita a formar parte de su equipo de trabajo... CUSTOMER SUCCESS Requisitos: ·Escolaridad: Lic. Sistemas o Ing. Sistemas o Lic. Administración de Empresas. · Conocimiento profundo de los productos o servicios de la empresa. · Familiaridad con las herramientas de gestion de relaciones con el cliente CRM. ·...

  • Customer Success

    hace 1 mes


    Ciudad de México MRB A tiempo completo

    Importante Consultoria de Tecnología, te invita a formar parte de su equipo de trabajo...CUSTOMER SUCCESSRequisitos:·Escolaridad: Lic. Sistemas o Ing. Sistemas o Lic. Administración de Empresas.· Conocimiento profundo de los productos o servicios de la empresa.· Familiaridad con las herramientas de gestion de relaciones con el cliente CRM.·...


  • Ciudad de México Hootsuite A tiempo completo

    We're looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources to achieve their business goals on social. You will guide customers to success on their social journey and support business outcomes while...


  • México Expedia Partner Solutions A tiempo completo

    **Partner Success Associate (Spanish & English)** The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia Group’s...

  • Partner Success Associate

    hace 4 semanas


    México Expedia Partner Solutions A tiempo completo

    **Partner Success Associate (Portuguese & English)** The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia...


  • Ciudad de México High Flow A tiempo completo

    Importante empresa líder de tecnología ubicada en CDMX, se encuentra en la búsqueda de un Head of Costumer Success Será responsable de maximizar el valor que la empresa entrega a sus clientes. También será r esponsable absoluto de estrategia, procesos, operación y gestión de talento para lograr los objetivos del área de Customer Success. ...


  • Ciudad de México DiliTrust A tiempo completo

    For over 20 years, DiliTrust has been supporting legal departments in their  digital transformation and is one of the world´s leader in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about digital innovation and customer...


  • Ciudad de México Medium A tiempo completo

    dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...