Customer Service Specialist

hace 4 semanas


Saltillo, México Johnson Controls A tiempo completo

**What will you do? Job Scope & Purpose**

**Order Processing**
- Order input in internal ERP (Migrating to SAP)
- **High volume inbound calls**
- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)

**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders

**Handling non-conformities and complaints**
- Issue internal complaints and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve the account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)

**Inquiry handling**
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative

**Customer care**
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products

**Filing & miscellaneous**
- Case Management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details

**What we look for? Position Requirements**
- Bachelor’s degree in business, international relations or related.
- English Proficiency written and spoken ( highly required)
- +3 years of experience as CSR, working in **Manufacturing industry **(highly required)
- Order management/fulfillment process knowledge and experience (highly required)

**-Experience in international calls (High volume inbound calls)**
- Customer-oriented with a focus on details
- Problem-solving
- Knowledge in SAP/ ORACLE / Salesforce is a plus.

Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.



  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in AOMS/ SAP (different order types) - Send order confirmation to...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How you will do it?** **Order Processing** - Order input in SAP (different order types) - Send order confirmation to customer...

  • Customer Service

    hace 1 mes


    Saltillo, México BorgWarner A tiempo completo

    Coordinate the Production Scheduling and Customer Service team in order to meet the company's on-time delivery objectives. Also lead the activities of internal recovery plans and their dissemination with customers. Maintain a good relationship with customers based on a constant and clear communication with them. Propose solutions and alternatives to maintain...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP / JDE (different order types) - Send order confirmation to...


  • Saltillo, México United Towing & Transport A tiempo completo

    Monterrey Dispatch Center (United Towing and Transport), a Roadside Assistance company based in the U.S. is looking for customer service representatives. The position's main objective is to survey members to ensure they are totally satisfied with the service recieved by the field technicians, these services include battery service, tire service, fuel...


  • Saltillo, México United Towing & Transport A tiempo completo

    Monterrey Dispatch Center (United Towing and Transport), a Roadside Assistance company based in the U.S. is looking for customer service representatives. The position's main objective is to survey members to ensure they are totally satisfied with the service recieved by the field technicians, these services include battery service, tire service, fuel...

  • Customer Service Agent

    hace 7 días


    Saltillo, México Johnson Controls International A tiempo completo

    **What will you do?** **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Incoming calls management - Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with Customer,...

  • Customer Service

    hace 4 semanas


    Saltillo, México Head Hunter A tiempo completo

    Empresa Automotriz solicita: CUSTOMER SERVICE +Ingenieria terminada +Inglés Avanzado +Experiência de al menos 5 años en el ramo automotriz +Haber colaborado en plantas con procesos de pintura, ensamble, estampado y soldadura +Conocimiento IATF +Indispensable conocimiento en los requisitos específicos de cliente GM y LEAR +Manejo de Core...

  • Customer Service

    hace 3 días


    Saltillo, México SKIDATA México A tiempo completo

    Customer Service Este rol es responsable del modelado y documentación de procesos, preparación, revisión, archivo y almacenamiento de contratos de clientes, servicios de campo y proyectos de campo y será el experto en la materia como usuario clave para Service Now, AX y CRM.Control y soporte del equipo de ventas, proyectos y servicio al cliente:...


  • Saltillo, México Mercado Mayco A tiempo completo

    **EJECUTIVO DE CUSTOMER SERVICE** **Sobre el rol** Estamos en búsqueda de un Ejecutivo de Customer Service, que tendrá como labor el fortalecer la relación entre la empresa y el cliente ayudando a lograr la permanencia de los mismos. **Actividades** - Realizar y recibir llamadas con clientes de la marca - Manejar la relación ente los clientes y la...


  • Saltillo, México Mercado Mayco A tiempo completo

    **EJECUTIVO DE CUSTOMER SERVICE** **Sobre el rol** Estamos en búsqueda de un Ejecutivo de Customer Service, que tendrá como labor el fortalecer la relación entre la empresa y el cliente ayudando a lograr la permanencia de los mismos. **Actividades** - Realizar y recibir llamadas con clientes de la marca - Manejar la relación ente los clientes y la...

  • Customer Service

    hace 1 mes


    Saltillo, México Page Personnel A tiempo completo

    Customer Service - Maquinaria **Sobre nuestro cliente**: Proveedores mundiales de soluciones de transporte. **Descripción**: - Brindar servicio al cliente - Apoyar a los clientes y vendedores externos con respecto a cuestiones administrativas - Asegurar la correcta provisión de información con respecto a los pedidos de ventas para facturación,...

  • Customer Service

    hace 1 mes


    Saltillo, México CLC SOLUTIONS A tiempo completo

    **Descripción del empleo** EMPRESA LÍDER EN EL RAMO DEL TRANSPORTE SOLICITA: CUSTOMER SERVICE **Requisitos**: Sexo: INDEFINIDO 1 año de experiência en logística Ingles 40% Edad: 23 - 35 años Excelente presentación Sin problemas para trasladarse a libramiento noreste CONTAR CON CARRO PROPIO Estudios: Licenciatura en Administración, Negocios...

  • Customer Service

    hace 4 semanas


    Saltillo, México CLC SOLUTIONS A tiempo completo

    **Descripción del empleo** EMPRESA LÍDER EN EL RAMO DEL TRANSPORTE SOLICITA: CUSTOMER SERVICE **Requisitos**: Sexo: INDEFINIDO 1 año de experiência en logística Ingles 40% Edad: 23 - 35 años Excelente presentación Sin problemas para trasladarse a libramiento noreste CONTAR CON CARRO PROPIO Estudios: Licenciatura en Administración, Negocios...


  • Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in internal ERP (Migrating to SAP) - High volume inbound calls - Send...

  • Customer Service Senior

    hace 4 semanas


    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order Entry and management (different order types) - Send order confirmation to...

  • Customer Service Senior

    hace 4 semanas


    Saltillo, México Johnson Controls A tiempo completo

    **What will you do? Job Scope & Purpose** **Order Processing** - Order input in internal ERP (Migrating to SAP) - High volume inbound calls - Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc) **Backorder monitoring and order management** - Monitor the customer backorders in conjunction with...


  • Saltillo, México Charger Logistics Inc A tiempo completo

    Charger logistics Inc. is a world - class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room...


  • Saltillo, México Chubb INA Holdings Inc. A tiempo completo

    Job Requirements Position Summary Global Customer Service Coordinator will be responsible for assisting the Global Customer Service Manager with coordination and implementation of a support model that provides greater support to our end users globally. In addition, the Customer Service Coordinator will provide technical support to end users,...

  • Customer Service Intern

    hace 4 semanas


    Saltillo, México Elettric80 A tiempo completo

    Responsibilities: *Support the customer in the identification of the necessary component to exchange. *Manage all the procedures from the customer’s request to the delivery of the component (process the offers, enter the sales orders within the management, manage the order confirmations and delivery dates). *Component warranties. *Support on warehouse...