Customer Service

hace 6 meses

Ciudad de México ABBVIE A tiempo completo

Purpose Statement (2-3 Sentences):

- Describe the primary goals, objectives or functions or outputs of this position_:
The Billing Customer Service Analyst must ensure the capture of all purchase orders sent to the Customer Service area, their correct processing by BPO and follow up until final delivery to the customer. Preparation and control of the RDI’S as well as the correct process of credit notes and rebilling when it is needed..This position works collaboratively with other areas of the business such as Credit & Collection, Market Access, Controlling and Financial Planning to coordinate orders release and deliver daily reports of invoicing status.

Major Responsibilities:

- List up to 10 main responsibilities for the job. Include information about the accountability and scope._
- Tracking orders in ERP:

- o Order review in SAP
o Coordination with D&L (inventory selection -picking
- in SAP vs physical) and with other areas such Supply and Credit&Collection if needed, to conclude billing of the orders
o ERP billing validation and validation with PAC
- Monitoring and closing of reverse logistics/returns cases
- Documentation filter
- Document tracking in SAP and approvals.
- Coordinate and track the process of the credit & debit notes in the system
- Receipt and review of documents related to credit and debit notes to be compared with their correspondent support.
- Follow up of the document process and approvals in SAP.
- Customer master management in SAP (opening and update of customers).
- Price management in SAP, coordinate system price adjustments based on price lists for clients or special requirements requested by the commercial area and previously approved by the financial area.
- Management of databases to prepare detailed operation and sale reports
- Support to generate and deliver information required in any audit process
- _List required and preferred qualifications (up to 10). Include education, skills and experience._

**Basic Qualifications**:

- Bachelor’s degree required. Bachelor's degree in Finance or Accounting preferred.
- Minimum 2+ years of related finance or accounting experience.
- Experience in the healthcare industry mainly attending government accounts
- Demonstrated strong, accurate technical skills. Must be detail oriented.
- Advanced computer skills in database/spreadsheet (EXCEL)
- English level at least medium

Key Stakeholders (optional):
Market Access Team, Distribution & Logistic team, Financial team.

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