![Transplace](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist Ii
hace 2 meses
Administración y seguimiento diario de los embarques asignados por DC y frontera.
- Tener el sistema actualizado
- Entrega de documentos a líneas transportistas.
- Asegurar cruces.
- Entregas acordes appointment.
- Detectar y atender prioridades en base RDD y requerimientos especiales.
- Relación con el cliente: comunicaciones consistentes y profesionales; Comunicaciones efectivas, rápidas y corteses con respecto a situaciones difíciles, retransmisiones de fallas de servicio, seguimiento a embarques críticos etc.
- Relación con el transportista: desarrollo productivo de la relación con el transportista, cobertura de cargas, manejo y gestión de situaciones difíciles, etc.
- Comunicación constante con el CM con el fin de hacer ajustes en el SRG.
- Lograr los objetivos internos del DC asignado:
- **AOT** 92%
- **COT** 98%
- Desarrollo y presentación de resultados y áreas de oportunidad a trabajar en los proyectos asignados.
- Control individual con actualizaciones en tiempo.
- Exposición de resultados y tareas a realizar para mejorar
**Requisitos**:
Carrera universitaria culminada en Negocios Internacionales, Relaciones Internacionales o afín
Experiência de 1 a 2 años en Customer Service
Adaptabilidad
Sentido de urgencia
Decisivo
Analítico
Confiable
-
Customer Support Specialist
hace 2 semanas
Monterrey, México SKIDATA A tiempo completoSKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Our department is focusing on Asset Tracking in relation with various markets. Headquartered in Salzburg, Austria, and with 23 subsidiaries...
-
Customer Support Specialist
hace 2 semanas
Monterrey, México SKIDATA A tiempo completoSKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Our department is focusing on Asset Tracking in relation with various markets. Headquartered in Salzburg, Austria, and with 23 subsidiaries...
-
Customer Support Specialist Ii
hace 2 meses
Monterrey, México Transplace A tiempo completoAdditional Responsibilities Regarding Customer and Carrier Relationships - Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist - Communicate any service issues to customer and team - Identify and update status on which Carrier missed pick-up or delivery; provide...
-
Customer Support Specialist Ii
hace 2 meses
Monterrey, México Uber Freight A tiempo completo**ABOUT THE ROLE** Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and...
-
Customer Support
hace 2 semanas
Monterrey, México CGBOT A tiempo completoDEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT. **Responsibilities**: - Identify customer needs and help customers use specific features. - Analyze and report product malfunctions (for example, by...
-
Customer Support Specialist I
hace 2 meses
Monterrey, México Uber Freight A tiempo completo**ABOUT THE ROLE** Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. **WHAT THE CANDIDATE WILL DO** - Use TMS to process shipment entries and...
-
Customer Support Specialist I
hace 1 semana
Monterrey, México Transplace de Mexico Global A tiempo completo**ABOUT THE ROLE** Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. **WHAT THE CANDIDATE WILL DO** - Use TMS to process shipment entries and...
-
Customer Support Specialist Ii
hace 2 semanas
Monterrey, México Transplace de Mexico A tiempo completo**Vacante para la empresa Transplace de Mexico en Monterrey, Nuevo León**: **Uber Freight**is looking for your talent! We are looking for a**Customer Support Specialist**. **Description**: Carrier Support Representatives for Uber Freight’s Digital Brokerage work to improve the carrier experience by providing quality resolutions on live load issues. In...
-
Customer Support Specialist Ii
hace 1 mes
Monterrey, México Transplace de Mexico A tiempo completo**Vacante para la empresa Transplace de Mexico en Monterrey, Nuevo León**: **Uber Freight**is looking for your talent! We are looking for a**Customer Support Specialist**. **Description**: Carrier Support Representatives for Uber Freight’s Digital Brokerage work to improve the carrier experience by providing quality resolutions on live load issues. In...
-
Customer Support Specialist
hace 21 horas
Monterrey, México HRO A tiempo completoWe are looking for a dynamic **Customer Support Specialist,** who has proven experience performing a wide variety of telephone service transactions and providing member service within the call center environment, to provide customer assistance. **About you**: You are a resource for identifying and resolving member service issues and enhancing the member...
-
Customer Support Specialist Ii
hace 2 meses
Monterrey, México Uber Freight A tiempo completo**About the Role** Carrier Sales Support team members work to establish and grow relationships with carrier partners while providing best-in-class customer service. In this role, you will work through a queue of tasks and escalations with primary objectives being fast resolution times, professional, carrier-first communication, and industry-leading problem...
-
Claims Specialist Ii
hace 2 meses
Monterrey, México Uber Freight A tiempo completoThis Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers. What you’ll do - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issue - Provide carriers...
-
Claims Specialist Ii
hace 1 mes
Monterrey, México Uber Freight A tiempo completoThis Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers. What you’ll do - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues - Provide...
-
Claims Specialist Ii
hace 6 días
Monterrey, México Uber Freight A tiempo completoThis Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers. What you’ll do - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issue - Provide carriers...
-
Customer Support Specialist I
hace 1 mes
Monterrey, México Uber Freight A tiempo completo**About** the Role** Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. - Use TMS to process shipment entries and actively lead timely...
-
Customer Service
hace 2 meses
Monterrey, México Cápita Works - Virtual Assistants in Mexico A tiempo completoCapita Works is currently seeking a Customer Service & Tech Support Specialist with exceptional skills to work with one of our clients who specialize in selling health and personal well-being products and services. The company also provides nutrition and healthy lifestyle counseling services in addition to online training programs designed to assist...
-
Customer Support Specialist Ii
hace 21 horas
Monterrey, México Transplace de Mexico Global A tiempo completo**Responsibilities**: - Monitor shipments - Update System - Track and Trace - Appointment scheduling - Customer service - Reporting Basic Qualifications - Highschool degree - Computer-savvy with a working knowledge of Microsoft Office - Experience in customer service - Advanced English (written and spoken) - Ability to work with mínimal supervision -...
-
Customer Support Specialist Ii
hace 21 horas
Monterrey, México Transplace de Mexico Global A tiempo completo**Responsibilities**: - Monitor shipments - Update System - Track and Trace - Appointment scheduling - Customer service - Reporting Basic Qualifications - Highschool degree - Computer-savvy with a working knowledge of Microsoft Office - Experience in customer service - Advanced English (written and spoken) - Ability to work with mínimal supervision -...
-
Customer Support Specialist I
hace 2 meses
Monterrey, México Transplace A tiempo completoABOUT THE ROLE Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and...
-
Customer Support Specialist I
hace 2 días
Monterrey, México Transplace A tiempo completoABOUT THE ROLE Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and...