Customer Support Specialist Ii
hace 2 meses
Administración y seguimiento diario de los embarques asignados por DC y frontera.
- Tener el sistema actualizado
- Entrega de documentos a líneas transportistas.
- Asegurar cruces.
- Entregas acordes appointment.
- Detectar y atender prioridades en base RDD y requerimientos especiales.
- Relación con el cliente: comunicaciones consistentes y profesionales; Comunicaciones efectivas, rápidas y corteses con respecto a situaciones difíciles, retransmisiones de fallas de servicio, seguimiento a embarques críticos etc.
- Relación con el transportista: desarrollo productivo de la relación con el transportista, cobertura de cargas, manejo y gestión de situaciones difíciles, etc.
- Comunicación constante con el CM con el fin de hacer ajustes en el SRG.
- Lograr los objetivos internos del DC asignado:
- **AOT** 92%
- **COT** 98%
- Desarrollo y presentación de resultados y áreas de oportunidad a trabajar en los proyectos asignados.
- Control individual con actualizaciones en tiempo.
- Exposición de resultados y tareas a realizar para mejorar
**Requisitos**:
Carrera universitaria culminada en Negocios Internacionales, Relaciones Internacionales o afín
Experiência de 1 a 2 años en Customer Service
Adaptabilidad
Sentido de urgencia
Decisivo
Analítico
Confiable
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