Aruba Field Services Manager

hace 2 semanas

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Aruba Field Services Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity

**How you will make your mark**
- Driving Quality & Business Excellence initiatives by identifying improvement opportunities for Onsite Field Labor.
- Providing corrective action plan and take preventive measure to ensure operational performance is achieved as per contract service obligation to the customer(e.g. Post Incident Reviews, data analysis, DSAT Analysis, Supplier Response time to tickets).
- Being the primary escalation point of contact between Aruba Global TAC Organization and Onsite Service Providers for break-fix tickets involving parts or field labor.
- Monitoring service delivery metrics and KPIs to drive business improvement.
- Extracting, analysing and providing data and reports to internal customers.
- Providing daily support to multiple operational request types (mailbox monitoring).
- Performing audit process for external vendors to ensure SOW/SOG agreement compliance.
- Developing and maintains SharePoint, Dashboards and Document Repositories.
- Managing Operational projects/initiatives.
- Collaborating with other geographies and global organizations regarding service support planning, implementation and performance.
- Working with vendor managers to ensure onsite capability is available to all locations where contracts are sold.
- Reviewing monthly invoices from suppliers along with vendor managers for non-standard tickets.

**About you**:

- Around 3+ years of experience in related business.
- Bachelors degree or equivalent work experience.
- Moderate knowledge of IT and services industry.
- Able to analyze problems and solve them creatively.
- MS Excel Medium-Advance knowledge for data analysis on trends, drivers and outputs.
- Experience in continuous improvement and root cause analysis exercise.
- Basic Project Management knowledge or equivalent experience (including SOP, workflows, flowcharts, RACI matrix, etc).
- Good communication skills, critical thinking and time management.
- PowerBI knowledge is desired.

Join us and make your mark

mexico #aruba

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element

Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBTand Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Supply Chain & Operations
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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