Senior Service Owner

hace 2 semanas

Cuajimalpa, México ARIAD A tiempo completo

At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

People join Takeda because they share in our purpose. And they stay because we’re committed to an inclusive, safe and empowering work environment that offers exceptional experiences and opportunities for everyone to pursue their own ambitions.

**Job ID** R0097394**Date posted** 06/02/2023**Location** Delegación Cuajimalpa de Morelos, Mexico City**The Future Begins Here**

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international recognition in qualified and experienced talent in the data, digital and technology fields. We invite you to join our digital transformation journey.

In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

**At Takeda’s ICC we Unite in Diversity**

**THE OPPORTUNITY**

Takeda is looking for a Service Owner who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data. Join Takeda as an Agile Platform Service Owner where you will build a platform made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the Developer Experience Team, you will report to Head of Agile, Product & DevOps.

**RESPONSIBILITIES**:

- Act as a single point of contact and be accountable for Agile and Development Experience Platform.
- Act as an SME, Service Lead and Advisor for Agile Development Experience Platform.
- Collaborate with Product Manager to build Agile Platform roadmap and vision for Developer Experience solutions needed to enable current and future business priorities across all required divisions with focus on harmonization, reusability, and standardization.
- Identify and deliver synergies through delivery of Developer Experience solutions on enterprise platforms and utilization of reusable components and solutions built across for rest of Takeda.
- Drive adoption through delivery of products that are of high quality and high value.
- Responsible for collection and analysis for demand and deployment of solutions, including the determination of Business Value together with the DDT and development of Total Cost of Ownership.
- Accountable for setting of delivery squads of internal/external team of technical solution specialists, in line with the roadmap and demands in the specific division.
- Support the product owners to manage and groom product backlogs based on operational KPI targets for the product team.
- Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost-effective services.
- Build trust and relationships with the technical and business teams, through leadership, quality delivery, partnerships, and accountability of Agile Platform delivery in your division.
- Interface to the rest of the GDT organization for enterprise technologies/services like AWS, Jira, Github, Tricentis, etc.
- Drive Business as Usual operations and Release Management.
- Ensure project documentation according to Takeda standards.

**DIMENSIONS AND ASPECTS**:
**Technical/Functional (Line) Expertise**
- Deep and functional understanding of patient engagement processes, needs, capabilities, compliance needs, etc.
- Deep understanding of current technology topics (e.g., cloud products and platforms, micro-service architectures, automation, and API integration).
- Strong knowledge of software development lifecycle and experience in Agile methodologies.

**Leadership**
- A strategic mindset, able to see the big picture and able to create and articulate vision and NorthStar.
- Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap).
- Able to create a technology roadmap and to lead a team towards this technology roadmap.
- Empowerment of direct reports in the creation of strategic customer experience capabilities, whilst fostering a high performing team focused on a life-long-learning culture.
- Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

**Decision-making and Autonomy**
- Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda.
- Ab

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