Service Representative I/cdmx

hace 1 mes

Ciudad de México Toshiba Global Commerce Solutions, Inc. A tiempo completo

**The company**

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

**Our people**

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.**

**What you will bring to the team**

Toshiba Global Commerce Solutions is seeking a Service Representative I primarily responsible for performing a full workload of product services and repair on TGCS and non-TGCS retail products in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.). Accountable for customer satisfaction with the services provided, which include some or all of the following: whole product and/or component advance exchange or swap and on-premise basic product & store equipment problem diagnosis, adjustment and/or repair.

**What you will be doing**:
Your typical day as a Toshiba **Service Representative I **will involve:
**Responsibilities**:

- Accountable for individual results which may have an impact on the results of the overall service team. Responsible to meet or exceed the technical and operational business measurements for assigned workload.
- Submits accurate and timely reports, Quality Service Activity Reporting System (QSARS), time cards, etc.
- For assigned territory, training and parts, is responsible to accurately manage and account for business expenses.
- May provide recommendations that will improve TGCS revenue/expense/profit in assigned accounts.
- Assumes additional responsibilities as assigne

**Naturally To be successful in this role, you must have and know of**
- High School Diploma
- 2+ years in Electronic field
- Strong customer relation skills in the retail environment
- Ability to properly use test equipment, basic hand tools, and electric meters
- Software skills in Linux and Windows 7
- Recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repa
- Excellent communication, presentation, and negotiation skills with internal and/or external clients

**Preferred Skills**:

- Knowledge of personal computer technology, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
- Electricity & electronics knowledge
- Mechanical aptitude

We offer:

- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
- Relocation bonus

We offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us and be part of our Toshiber team

**EEO**:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.

**DIVERSITY, EQUITY & INCLUSION**:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future

  • Customer Service Representative

    hace 16 horas

    Ciudad de México HAYS A tiempo completo

    Customer Service - B2B - CDMX Customer Service Representative Atención a clientes - B2B, CDMX. - Your new company Leading supplier of multi-packaging systems for global beer, soft drink and general products industries. - Your new role Customer Service Representative for the Mexico office: Responsible for support to Key Account Managers on the...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México Ford A tiempo completo

    Hybrid schedule  We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems to resolve many and varied phone calls...

  • Sales/customer Service Representative

    hace 1 semana

    Ciudad Juarez, México KTBlack Services A tiempo completo

    KT Black looking for Sales/Customer Service (BD) Representative Sales/Customer Service (BD) Representative profile. - Call center experience is a plus. - Sales experience. - Customer service experience. - Microsoft office experience. - Bachelore’s degree in humanities - Fully bilingual - Strong communications and oral abilities - Enthusiastic - Able to...

  • Customer Service Representative

    hace 6 días

    Ciudad de México Sagan A tiempo completo

    Job Title: Customer Service RepresentativeLocation: Remote (EST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM EST Job Description: The Customer Service Representative plays a vital role in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism and empathy. This position requires a team player who...

  • Outside Service Sales Representative

    hace 1 semana

    Ciudad de México Schneider Electric Gruppe A tiempo completo

    Job Description - Outside Service Sales Representative (008WEX) Outside Service Sales Representative - 008WEX Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology,...

  • Customer Service Representative

    hace 3 días

    Ciudad de México Invicta Stores A tiempo completo

    The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to managerial team when necessary. Our Customer Service Representatives are the first point of contact, so we are interested in individuals with a commitment to customer satisfaction and an...

  • Customer Service Representative

    hace 1 semana

    México Avery Dennison A tiempo completo

    Company Description **Job Description**: For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative** **What we can offer you! Your Role**: As Customer Service Representative you will further develop current and...

  • Customer Service Representative

    hace 2 días

    Ciudad de México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios Background solicita: Buscamos tu talento como: **CUSTOMER SERVICE REPRESENTATIVE - SECTOR CORPORATIVOS** URGENTE **Requisitos**: - Licenciatura trunca o Terminada - 3 años de experiência desempeñándose como customer care, customer service y/o atención a clientes a sector corporativos, asistencia de soporte a...

  • Service Representative

    hace 1 semana

    Ciudad de México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **Service Representative I** **Zone: Coyoacan / Tlalpan** **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our...

  • Customer Service Representative

    hace 5 días

    Ciudad de México Worldwide Recruiter A tiempo completo

    We are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Service Representative

    hace 5 días

    Ciudad de México Worldwide Recruiter A tiempo completo

    We are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Service Account Representative

    hace 1 semana

    Ciudad Juarez, México Lear Corporation A tiempo completo

    **Job Title**: Services Account Representative (Ciudad Juárez). **Lear Corporation - México - Plant: Oficinas Centrales (Presential)** **Drive Your Career** Lear Corporation is the leading Tier 1 automotive supplier serving all of the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our...

  • Customer Service Representative

    hace 2 días

    México ABB A tiempo completo

    **Customer Service Representative**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Service Representative

    hace 3 días

    México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...

  • Customer Service Representative

    hace 4 días

    Ciudad de México Worldwide Recruiter A tiempo completo

    We are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Service Representative

    hace 1 semana

    México Language Link A tiempo completo

    **Customer Service Representative** Make a difference helping someone connect with language services! Join Language Link as a Customer Service Representative to connect clients with interpreters! We are currently hiring for representatives who can answer calls and coordinate job requests for customers and provide support services. Applicants will need to...

  • Customer Service Representative

    hace 2 semanas

    Valle de Bravo, México Nezda Technologies Inc. A tiempo completo

    Join Nezda as a Customer Service Representative and start your career in October with our quick and virtual hiring process. Dont miss this opportunity! Qualifications: At least 1 2 years experience in US Medical Billing (Healthcare / RCM background) Excellent oral and written communication skills required Job Description: Customer service...

  • Sales/customer Service Representative

    hace 1 semana

    Ciudad Juarez, México KTBlack Services A tiempo completo

    Sales/Customer Service Representative Job description/Profile. A U. S based Company is seeking a motivated and enthusiastic Customer Service/Sales Representative for the Ciudad Juarez, Chihuahua, Mexico office. - **What you will need**:_ - Sales Experience. - Customer Service Experience. - **Call Center Experience a definite plus.**: - **Bachelor's degree...

  • Customer service representative

    hace 4 días

    Ciudad de México Torre Labs Inc. A tiempo completo

    We are looking for hundreds of customer service representatives. 🚀-Evolving the BPO services and helping with our clients´ needs to a whole new level. 🦜?💰 Compensation: USD 3 - 5/hour.+ Holiday pay (up to 2x pay rate).🌎 Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 1 semana

    México Language Link A tiempo completo

    **Customer Service Representative** Make a difference helping someone connect with language services! Join Language Link as a Customer Service Representative to connect clients with interpreters! We are currently hiring for representatives who can answer calls and coordinate job requests for customers and provide support services. Applicants will need to...