Client Services Analyst
hace 5 meses
**About IDR**:
**About the Role**:
- Serve as a single point of contact with assigned clients.
- Coordinate with clients on the execution of their respective projects.
- Keep clients updated on the status of their projects and ensure that expectations are adequately managed with them.
- Work with the internal operations teams to answer any project-related questions and escalate any questions/situations to the client as and when necessary.
- Serve as an internal client for all the operations teams.
- Schedule and coordinate client & expert calls.
- Ensure the quality of the submissions from the operations team and perform quality checks on the experts before sharing with clients.
- Devise and implement strategies to grow critical accounts with the existing clients.
- Develop a deep understanding of the overall competitive landscape for IDR in the industries that we operate in.
- Ensure that internal & internal data records are updated as per predefined standards.
- Comply with the principles and policies in the information security policies where relevant to the job.
**You're an Ideal Fit if**:
- You enjoy doing things in a non-traditional way and think out of the box.
- You can adapt to a fast-paced working environment and must be an individual contributor.
- You have an excellent commitment to confidentiality and responsibility with highly sensitive information.
- You have immaculate attention to detail to quickly recognize the vital signs.
- You have strong academic credentials and/or experience in a customer-focused role.
- You're open to collaboration to get things done, and you try to bring your best to everything you do.
- You're fluent (verbal and written) in English (mandatory).
**Experience**:
- Fresh or 1 year of experience in account management, client management or project management.
**Location**:
- San Juan, Puerto Rico
**Salary**: $30,000.00 - $40,000.00 per month
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