Fast Path Advisor
hace 6 meses
Fast Path Advisor
MX-DF-Mexico DF
**Description**:
**During a Typical Day, You’ll**
- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).
- Ensure appropriate action (including required escalations) is taken with utmost priority and speed, to ensure service level metrics are achieved.
- Written communication is professional and grammatically correct within GCCT case notes and dealer portal messages.
- Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Ford Customer Relationship Center (CRC).
- Attend team meetings, focus groups, and training sessions as scheduled.
- Work on activities and/or projects as requested by the Supervisor.
Identify and relay to Supervisor areas for improvement within the Fast Path case handling process.
**What You Bring to the Role**
- High school diploma or GED required
- One (1) year customer service experience preferred
- Experience in the automotive industry and dealer service operations a plus.
- Strong written communication skills with all levels of the organization
- Strong customer service, interpersonal and relationship-building skills
- Strong multi-tasking skills
- Strong organizational, time management, planning and problem-solving skills
**What You Can Expect**
- Working hours Monday to Friday
Saturday and Sunday off
Work on site
90 pesos per hour
Paid training
Benefits of law
Life insurance
Eligible restaurant card after 90 days
Rewards program
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
**Culture of Service** - to be treated like you are the customer from day one
**Teamwork** **- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions
**Respect** **- a team that is accountable, dependable and gives you their full attention
**Proactive** **- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
**Career** **Growth** - lots of learning opportunities for aspiring minds
**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun
**Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
**Percepta is an Equal Opportunity Employer.**
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
-
Client Advisor
hace 6 meses
Ciudad de México Louis Vuitton A tiempo completoPOSTE Louis Vuitton is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.By striving to discover your Clients...
-
Client Advisor
hace 6 meses
México Louis Vuitton A tiempo completoPOSTE MISSIONS Louis Vuitton is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.By striving to discover...
-
Client Advisor
hace 6 meses
México Louis Vuitton A tiempo completoPOSTE Louis Vuitton is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your Clients...
-
Quantitative Energy Market Advisor
hace 4 semanas
Ciudad de México, Ciudad de México Siemens, S.A. de C.V. A tiempo completoEnabling Sustainable Progress through Energy ExpertiseSiemens is seeking a seasoned Quantitative Energy Market Advisor to join our Grid Software team. This role will focus on providing expert advice to utilities, investors, and project developers on energy markets and electrification.Key Responsibilities:Deliver consulting services in energy markets,...
-
Talent Acquisition Advisor
hace 6 meses
México Clip A tiempo completo**Who we are?** Payclip is changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accpet card payments, at any time, and anywhere by turning your smpartphone or tablet into a cdard terminal. We´re a well-funded quickly growing FinTech startup. We are the leaders in our...
-
Operational Legal Advisor
hace 4 semanas
Ciudad de México, Ciudad de México KONE A tiempo completoAt KONE, we're committed to improving the flow of urban life by providing innovative solutions for elevators, escalators, and automatic building doors. As our Associate Operations Legal Counsel, you'll be a key player in this mission.We're seeking an experienced legal professional to join our team as an Operational Legal Advisor. This role is perfect for...
-
Client Advisor
hace 6 meses
México Louis Vuitton A tiempo completoPOSTE - Louis Vuitton is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. - As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. - By striving to discover your...
-
Solutions Marketing, Advisor
hace 3 meses
Ciudad de México, CDMX Zebra Technologies A tiempo completo**Remote Work: Hybrid** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Senior Policy Advisor, Global Economic Change
hace 3 meses
Ciudad de México, CDMX Oxfam America A tiempo completo**Company Description** Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive. **Job Description** Senior Policy Advisor,...
-
Technical Service Advisor
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Radwell A tiempo completoRradwell is seeking a highly skilled Technical Service Advisor to join our team in the repair department. As a Technical Service Advisor, you will play a vital role in processing repair quotes, orders, and supporting sales staff with regard to repair-related jobs.The ideal candidate will have strong communication skills, be able to multitask, and work...
-
Solution Architect
hace 6 meses
México Fiserv, Inc. A tiempo completo**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Enterprise Systems Analyst
hace 4 meses
Ciudad de México, CDMX Zebra Technologies A tiempo completo**Remote Work: Yes** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...
-
Talent Acquisition Advisor
hace 6 meses
México Clip A tiempo completo**Who we are?** Payclip is changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal. We´re a well-funded quickly growing FinTech startup. We are the leaders in our market...
-
Clinical Research Medical Advisor
hace 6 meses
Ciudad de México Novartis A tiempo completo392648BR **Clinical Research Medical Advisor**: Mexico **About the role** **Work Model**:Hybrid **Locality**:Mexico **About the Role**: - To provide clinical strategic and tactical leadership in the country/cluster to support Development and NIBR trials, clinical development plans which change the world, concept sheets/protocols and other clinical...
-
Investment Advisor
hace 6 meses
Ciudad de México Acuma-deVere Mexico A tiempo completoWe are recruiting experienced Financial Advisors who are looking to join a forward-thinking, industry-leading Wealth Management Consultancy with licenses to operate across Europe. The deVere Group of Companies are the world’s premier wealth tech and advice organization. deVere Group, via its well-regulated subsidiaries, is able to access cutting edge...
-
Senior Sales Professional
hace 3 semanas
Ciudad de México, Ciudad de México Moncler Spa A tiempo completoJob OverviewMoncler Spa is seeking a highly skilled Client Advisor to join its team. As a Client Advisor, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and driving sales results.Key ResponsibilitiesEngage with clients to understand their needs and preferencesProvide...
-
Senior Client Advisor
hace 3 semanas
Ciudad de México, Ciudad de México Thomson Reuters A tiempo completoAbout the RoleIn this exciting opportunity, you will play a key role in delivering exceptional client experiences and driving business growth as a Senior Client Advisor for our Tax Accounting Solutions team.Key Responsibilities:Develop trusted relationships with high-value clients and key stakeholders to understand their business needs and goals.Leverage...
-
Travel Advisor Platinum
hace 6 meses
Ciudad de México Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Cloud Computing Solutions Strategist
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleAs a Partner Solutions Architect, you will play a key role in helping our partners succeed by providing technical guidance and support.Key ResponsibilitiesWork closely with partners to accelerate their projects and recommend best-practice architectures.Own the technical relationship with partners and operate as their trusted advisor.Provide...
-
Luxury Retail Experience Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Louis Vuitton A tiempo completoCompany OverviewLouis Vuitton is a renowned luxury brand seeking a highly motivated and customer-focused Client Advisor to provide exceptional experiences for our discerning clientele.SalaryThe estimated annual salary for this position is $80,000 - $110,000, depending on experience and qualifications.Job DescriptionAs a Client Advisor, you will be an...