Business Relationship Expert

hace 2 semanas


Ciudad de México PayPal A tiempo completo

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: As a Business Relationship Expert, you will be providing an exceptional customer experience to engaged and high-potential merchants who utilize the PayPal platform. This team supports the merchant at every stage of their customer journey. To be successful in this role you will exhibit strong ownership and communication skills. You excel at customer interaction through delivering an empowered effortless customer experience. As an advocate and voice of the merchant, you will work on their behalf to achieve a resolution to their queries. Supporting in the delivery of practical solutions which result in a successful long-term partnership and mutually beneficial growth.

**Job Description**:
**What you will be doing in this role**:

- Confidently answer contacts and complete outreach with PayPal merchants as needed through phone and chat.
- Proactively guide and educate our merchant customers at every level of their journey with PayPal - including in relation to simple Integrations, Purchase / Seller Protection and Claims Management Processes.
- Take a dynamic approach to consulting - using all tools, resources, and technology to reach a complete and accurate resolution while integrating meaningful questions and learnings to address future business needs.
- Engage stakeholders, escalate feedback and build strong partnerships to drive proactive initiatives that remove any barriers and create effortless experiences for PayPal Merchants.
- Effectively network across the organization, conveying a high level of technical, e-commerce, and business acumen within and between teams
- Educate and inform the merchant of the PayPal value proposition / product offering and how they may assist to add value or overcome barriers

Boost teams through mentorship and coaching by imparting industry focused best practices

**Required Capabilities and Skills**:

- **2+ years of experience** within a financial service industry or call center environment, with knowledge of the following areas: Technical or Product Support, Credit Fraud or Credit Risk, Sales (commission-based, quota-based, up-selling, cross-selling), Marketing and business development
- ** Communication**
- Strong verbal - active listening and speaking clearly to
- customers
- Written skills - use proper grammar and punctuation
- ** Technology**
- Proficient working knowledge of the internet and MS suites
- ** Agility & Adaptability**
- Ability to prioritize and manage time while adhering to your schedule and KPIs
- Learning on the fly, multitask and efficiently use of multiple tools to identify and solve complex problems
- ** Analytical & Problem Solving**
- Troubleshoot and provide the correct solution using tools, resources and technology
- Provide an accurate resolution while integrating meaningful questions to address future needs
- ** Dependability & Team Player**
- Do what you say you will, show up and build trust
- Actively contributes to the team to ensure success
- ** Ethics & Integrity**:

- Champions diversity, inclusion, equity and belonging

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.



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