Solution Customer Service Representative
hace 4 días
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
**Solution Customer Service Representative**
Cuernavaca, Morelos (Hybrid)
**Position Summary**
Thales is looking for a **Solution Customer Service Representative **who is primarily responsible to coordinate the Order Processing with appropriate Solution Sales, Project Managers, Sales Operations and Finance teams and takes total ownership on customers' orders from the Purchase Order receipt to the delivery and invoicing.
In this position you will also be responsible for Customer Satisfaction and Service Excellence in terms of Order Processing and follow-up from the customer point of view and Support MCS Solutions & Services strategy and business execution.
**Key Areas of Responsibility**
- Check Customer’s Purchase Orders and translate to Thales’ ERP Modules system to allow treatment from Project Managers and Finance Controller.
- Organize kick-off meetings (Engagement Review) at purchase order receipt for large or non-recurrent projects with all solution actors (Solution Sales, Project Manager and Finance Controller), and if would be the case with Logistics, Purchasing and/or Business Efficiency teams.
- Ensure that all documentation have been sent by Solution Sales and book orders in the ERP system and follow up projects until be properly invoiced.
- Provide necessary reports to Solution Sales, Finance Controller & BPA Management.
- Responsible for compiling reports for the entire business entity for key business partners’ review.
- Attend the audits, provide the information requested by auditors (such as: External Auditors, Corporate).
- Solve problems and propose solutions for partner teams to achieve their desired results while maintaining company standards.
**Minimum Qualifications**
- Bachelor’s degree in International Business, Administration or similar.
- 3 Years plus of relevant business experience with sales administration and logistics including Incoterms (international commerce terms), Payment Terms, Taxes, and customs rules.
- Intermediate-advanced English proficiency, oral and written.
- User of ERP Systems & tools as well as Microsoft Office Suite, mainly Excel and pivot tables.
- Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community
**What We Offer**
- Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
- Elective Health and Dental plans.
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.
**Why Join Us?**
Say HI and learn more about working at Thales _click here_._
LI-Hybrid
LI-MO1
-
Early Career Solution Customer Service North America
hace 3 meses
Cuernavaca, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Bilingual Customer Service Representative
hace 6 meses
Cuernavaca, México Rem Zen A tiempo completoAs a Bilingual Call Center Agent, you will play a crucial role in providing top-notch customer support to our diverse clientele. Your excellent language skills in both English and Spanish will enable you to effectively assist customers, resolve inquiries, and offer solutions, ensuring a seamless customer experience. **Key Responsibilities**: Handle inbound...
-
Bilingual Customer Service Representative
hace 4 semanas
Cuernavaca, Morelos, México Rem Zen A tiempo completoKey Responsibilities:Handle inbound and outbound customer calls in English and Spanish.Provide exceptional customer service and resolve inquiries or issues efficiently and professionally.Requirements:Motivated and customer-focused individual with bilingual proficiency in English and Spanish.High school diploma or equivalent (desired).At least 1 year of...
-
Bilingual Customer Service Representative Home
hace 5 meses
Cuernavaca, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Cuernavaca, Morelos**: **Bilingual Customer Service Agent (Home Office) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...
-
Customer Service Representative
hace 4 semanas
Cuernavaca, Morelos, México Cronoshare A tiempo completoProduct Support Specialist RoleAs a Product Support Specialist at {company}, you will be the first point of contact for customers with questions or concerns about our products. Your primary goal will be to provide exceptional customer service and ensure that every customer has a positive experience with our brand.Key responsibilities include responding to...
-
Customer Service Trainee
hace 6 meses
Cuernavaca, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Retail Sales Representative
hace 4 semanas
Cuernavaca, Morelos, México Adidas A tiempo completoUnlock Your Potential at AdidasWe're looking for a talented Retail Sales Representative to join our team at Adidas. As a key member of our sales team, you'll play a crucial role in delivering an exceptional customer experience and driving sales growth.About the RoleMaintain high standards of merchandising and housekeeping at all times, ensuring our stores...
-
Customer Service Analyst
hace 6 meses
Cuernavaca, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Customer Support Specialist
hace 4 semanas
Cuernavaca, Morelos, México Rem Zen A tiempo completoAs a key member of our customer service team at Rem Zen, you will play a vital role in delivering exceptional support to our diverse clientele. Your strong language skills in both English and Spanish will enable you to effectively handle customer inquiries, resolve issues, and provide solutions, ensuring a seamless customer experience.**Key...
-
Head of HR Shared Services- Americas
hace 6 meses
Cuernavaca, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Bilingual Call Center Agent
hace 6 meses
Cuernavaca, México Rem Zen A tiempo completoAs a Bilingual Call Center Agent, you will be responsible for handling inbound and outbound customer calls in both English and Spanish. Your main objective will be to provide exceptional customer service and resolve any inquiries or issues efficiently and professionally If you are a motivated and customer-focused individual with bilingual proficiency in...
-
Shift Area Manager, Last Mile Operations
hace 2 meses
Cuernavaca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor's degree or equivalent - A completed Bachelor’s Degree or 2+ years Amazon experience. - 2+ years of Direct management experience for employees and their performance. - 3+ Years of general experience - Intermediate-advanced English Proficiency (B2+) At Amazon, we're working to be the most customer-centric company on earth. To get there, we need...
-
Internal Sales
hace 2 meses
Cuernavaca, México RS Americas A tiempo completo**Risoul | RS Group** is a trading company with over 50 years of experience innovating solutions for the electrical industry in the Mexican market. Our philosophy is to provide added value to our clients not only through products and solutions but also through our people. The objective of the position is to meet the sales quotas assigned by product lines...
-
Administrative Assistant
hace 6 meses
Cuernavaca, México Rem Zen A tiempo completo**Position Overview**: Key Responsibilities **Client Engagement**: oEngage clients, offering detailed information on HVAC services such as maintenance, service ,1 time cleanings, and our 2 year programs oGather necessary information to understand client needs and provide initial information for maintenance / consultations, 1 time cleanings, and repair...
-
Administrative Assistant
hace 6 meses
Cuernavaca, México Rem Zen A tiempo completo**Position Overview**: **Key Responsibilities** **Client Engagement**: oEngage clients, offering detailed information on HVAC services such as maintenance, service ,1 time cleanings, and our 2 year programs oGather necessary information to understand client needs and provide initial information for maintenance / consultations, 1 time cleanings, and repair...
-
{title} - {position}
hace 4 semanas
Cuernavaca, Morelos, México Grupo Tagep S.A De C.V A tiempo completoWe are seeking a highly motivated {title} to join our team at {company}. The ideal candidate will have a strong background in {base_industry} and excellent communication skills.The primary responsibilities of this role include:Providing exceptional customer serviceCollaborating with cross-functional teamsDeveloping and implementing effective solutions
-
Direct Distribution Supervisor
hace 6 días
Cuernavaca, Morelos, México Mondelēz International A tiempo completoJob Summary">This role is a Supervisory position in Direct Distribution, responsible for leading a team of Field Sales Representatives to achieve annual sales targets and KPIs. The ideal candidate will have strong leadership skills, experience in sales, and knowledge of market and routes-to-market.">About the Role">In this challenging and rewarding role, you...
-
Bilingual Customer Service Agent
hace 1 mes
Cuernavaca, México Evren S.A de C.V. A tiempo completo**Vacante para la empresa Evren S.A de C.V. en Cuernavaca, Morelos**: Representante de Servicio al Cliente Telefónico (Home Office Bilingüe) Estamos en búsqueda de **Representantes de Servicio al Cliente Telefónico**para atender llamadas entrantes. ¡Si cuentas con disponibilidad de tiempo completo y estás dispuesto/a a trabajar en turnos rotativos...
-
Field Sales Manager
hace 2 semanas
Cuernavaca, Morelos, México Mondelēz International A tiempo completoAbout the RoleAs a Field Sales Manager at Mondelēz International, you will lead a team of sales representatives to achieve annual KPIs and targets for a particular area. You will work closely with cross-functional colleagues to deliver on activation and reporting against KPIs. Your key responsibilities will include managing, developing, and motivating the...
-
Sales Team Member
hace 7 días
Cuernavaca, Morelos, México Under Armour A tiempo completoJob OverviewWe are seeking a highly motivated Sales Associate to join our Under Armour team. As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesModel brand values and provide athletes with a unique experience when visiting our store.Contribute to store sales...