Shared Services Process Analyst

hace 3 semanas

City, México Tala A tiempo completo

**About Tala**

Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the _Fortune _Impact 20 list, _CNBC_’s Disruptor 50, and _Forbes’ _Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you

Shared Services Process Analyst, contributes with operations to build a best in class Customer Experience by daily monitoring and analyzing Relational & Transactional KPIs, sharing inputs, best practices, evolving and enhancing the procedures and standards to provide a top Customer Experience across all the key moments and of truth of their journey working with internal team members.

**What You’ll do?**:

- To be a key partner with operations by working closely with the team.
- Deeply understanding of internal procedures, policies and standards to have assertive communications.
- Consultative conversations with internal customers to be aligned with the operational input of the day to day life in operations.
- Take decisions based on data to ensure the enhancement or development of procedures is conducted the most accurate way possible.
- Enhance procedures to conduct the interaction to be based on stellar customer service.
- Develop procedures to conduct the interaction to be based on stellar customer service.
- Be a role model in terms of the importance of being open to finding better ways to obtain better results but also of the importance of compliance with procedures and policies.
- Understand the core KPIs of the operational business units, Customer Care and Recoveries.

**What You’ll Need**:

- Proven experience in cross functional collaboration with operational areas of at least 1 year or equivalent experience in operations.
- Data driven decision making oriented.
- Proven experience in project management.
- Experience in participating in internal/external audits (basic or certification).
- Exceptional verbal and written presentation skills, especially with non-technical audiences.
- Exceptional, proven ability to translate data into actionable recommendations.
- Fluent in English and Spanish
- **
Preferred Qualifications**:

- Knowledge of the financial services industry (KYC, Customer Service, Collections, financial compliance, etc.)
- Project management skills, ideally Six Sigma training.
- Experience working with an international teams.
- Comfortable with ambiguity

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

  • Sr. Manager, HR Shared Services

    hace 2 días

    Mexico City Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSr. Manager, HR Shared Services Are you interested in joining a team of best-in-class HR leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? At Capital One, you have the opportunity to work in an environment in...

  • HR Shared Services Specialist

    hace 4 días

    Mexico City Baker Hughes A tiempo completo

    Are you passionate about being part of a successful team? Would you like to work in an innovative and multicultural environment? Join our team! Our Human Resources Shared Services Team offers the best service to our employees and our global organization. We provide support on daily and operational issues and procedures. Our team collaborates with...

  • Senior HR Shared Services Specialist.

    hace 4 días

    Mexico City Medtronic A tiempo completo

    Careers that Change Lives Would you like to work for a rapidly growing international healthcare company? Do you consider you have the right experience for Senior HR Shared Services Specialist? If yes, then send us your resume and enter the recruitment process right away! Regular partnership with COE (Centre of Expertise/Excellence) leads as well as team...

  • Process Analyst

    hace 4 días

    City, México Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • Business Process Analyst

    hace 2 meses

    Mexico City Microsoft A tiempo completo

    Overview We are seeking a dynamic and experienced Business Process Analyst to bolster our Global Benefits team within HR Services and Digital Employee Experiences (HRSDEE). In this role, you will be pivotal in crafting and refining the processes and tools necessary to streamline our global work-time-tracking and benefit operations, ensuring efficiency...

  • Process analyst

    hace 4 días

    Mexico City Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • General Services, Analyst

    hace 7 días

    City, México FIFA A tiempo completo

    **General Services, Analyst - México**: **We govern the beautiful game and ensure it's run with transparency and integrity.** Reporting organisationally to the Office Management Specialist, the General Services Analyst will be a key member of the FIFA26 Administration & Workforce team, and work in close collaboration with the whole team and other key...

  • System Analyst II

    hace 1 mes

    Mexico City Thermo Fisher Scientific A tiempo completo

    Primary escalation contact for local PSG IT Service Issues / Requests Partner with site business leaders including XLT/SLT to maximise corporate shared services to deliver best in class service for the local PSG site(s) Champion innovation by maximising the global IT community of practice to drive technology efficiencies. Establish and adhere to...

  • HR Data Analyst Intern

    hace 1 día

    Mexico City Lufthansa Group Business Services S.A. de C.V. A tiempo completo

    The activities as a  HR Data Analyst Intern involve: Support Process Architect in driving end-to-end process improvements for LH Group and other LGBS Customers through data analysis, ad hoc report creation, and macro creation/adjustment to streamline HRS processes Support Process Architect with process modeling Support Process Architect with...

  • HR Data Analyst Intern

    hace 2 semanas

    Mexico City Lufthansa Group Business Services S.A. de C.V. A tiempo completo

    Tasks The activities as a  HR Data Analyst Intern involve: Support Process Architect in driving end-to-end process improvements for LH Group and other LGBS Customers through data analysis, ad hoc report creation, and macro creation/adjustment to streamline HRS processes Support Process Architect with process modeling Support Process Architect...

  • HR Services Hub Analyst III

    hace 2 semanas

    Mexico City Clariant A tiempo completo

    Responsibilities Perform HR general processes to all Americas Region as payroll, time / absence, benefits & pension, and global service delivery (Organization & Position Management, HR Knowledge Management Database, Learning Administration, HR Data Quality Management and Compensation, Awards and Mobility administration). Responsible to support...

  • Accounts Payable Analyst

    hace 2 meses

    Mexico City Humaniq Headhunters A tiempo completo

    Accounts Payable Analyst - Inquiry Management Location: Mexico City, Mexico Job Type: Full-time Job Level: Mid-level Reports To: Accounts Payable Manager Overview:As an Accounts Payable Analyst specializing in Inquiry Management, you will play a crucial role in ensuring the efficient functioning of the Accounts Payable Shared Service for the North...

  • HR Services Advisor

    hace 4 semanas

    Mexico City Microsoft A tiempo completo

    Overview The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center...

  • Mainframe Analyst

    hace 4 días

    Mexico City NTT DATA Services A tiempo completo

    Req ID: 283154 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Mainframe Analyst (Remote) to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).Experienced...

  • Account Payable Analyst

    hace 1 semana

    Mexico City dbschenker A tiempo completo

    Your tasks The AP Analyst will drive insight for Schenker transportation products (Air, Ocean, or Land). The AP Analyst will communicate effectively and support a product team leader to drive efficiency and control for continuous improvement, including daily payables processing, month-end close support, and maintaining vendor relationships. Tasks &...

  • Sr R2R Analyst

    hace 2 meses

    Mexico City Ingenico Group A tiempo completo

     Sr R2R Analyst, Regular contract,Mexico (MX) Summary:The Record to Report Process Senior Analyst is responsible to support the continuous improvement of the Record to Report (R2R) function, including developing and implementing policies, improving processes & workflows, defining and measuring SLAs and other KPIs, implementing systems and other enabling...

  • HR Services Agent

    hace 4 días

    Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as our HR Services Agent ? Are you customer focused? Are you interested in learning about Human Resources? Would you like to practice English with other cultures? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our HR Services Agent ...

  • Transactional Services Analyst

    hace 5 días

    Mexico City Guy Carpenter A tiempo completo

    Transactional Services AnalystWhat's in it for you at Guy Carpenter?Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with over 3,100 professionals in more than 60 offices worldwide. Guy Carpenter offers a powerful combination of brokerage expertise, trusted strategic advisory services and industry-leading analytics to help...

  • Analyst Transactional Services

    hace 4 días

    Mexico City Guy Carpenter A tiempo completo

    Analyst Transactional ServicesWhat's in it for you at Guy Carpenter?Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with over 3,100 professionals in more than 60 offices worldwide. Guy Carpenter offers a powerful combination of brokerage expertise, trusted strategic advisory services and industry-leading analytics to help...

  • Senior SAP Supply Chain APO Analyst

    hace 5 días

    Mexico City NTT DATA Services A tiempo completo

    Req ID: 279149 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior SAP Supply Chain APO Analyst to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).SAP...