Medical Virtual Assistant

hace 3 semanas


Desde casa, México ECA COMMUNICATIONS A tiempo completo

1. Answer incoming telephone calls.

2. Retrieve telephone messages and follows up with appropriate actions.

3. Be responsible to respond missing calls, testing the automated reminder call.

4. Run eligibility for new patients through EMR system insurance and instructs patients accordingly.

5. Screen telephone calls to ensure routing to the appropriate department or individual.

6. Assist with appointment cancellation and reschedule.

7. Assist with conducting reminder calls.

8. Task Triage Nurses and Referral Nurses accordingly.

9. Ensure complete and accurate data entry during telephone patient registration process.

10. Create and deactivates alerts as needed.

12. Provide general information about the company, directions, scope of services, available programs and etc.

13. Attend and participate in clinic staff meetings and trainings: always come prepared with a notebook and a pen, camara MUST be on.

14. Conduct patient recall via RPS system and health plan member list.

15. Change Primary Care Provider for patients. 16. Forward patient’s concern and feedback to appropriate personnel within ECA for resolution and optimization of clinic efficiency.

17. Performs other duties as assigned by supervisor.

18. Maintain professionalism and excellent customer service at all times with patients, caregivers, and other staff regardless of cultural, education, socio-economic and linguistic background.

19. Speak clearly, distinctly and professionally on telephone to patients.

20. Maintain high level attendance pattern to ensure department is accurately covered at all times.

21. Work as a team player and be willing to assist co-workers in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.

22. Improve call center performance flow by working effectively and efficiently with mínimal supervision.

23. Maintain open communication with other clinic staff.

24. Meet other performance expectations as conveyed by supervisor(s)

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $100,000.00 - $120,000.00 per month

COVID-19 considerations:
Optional

Work Location: Remote

Application Deadline: 21/04/2023
Expected Start Date: 24/04/2023



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