Technical Analyst 3-support

hace 1 mes

Zapopan, México Oracle A tiempo completo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Aside from helping our customers achieve successful business outcomes you will have the opportunity to work directly with Product Management, Engineering & Information Development and help influence product supportability & usability.

As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Two years prior working experience with Oracle products (or at least three years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

As a Senior Support Engineer, you will be expected to have:
Proven experience in implementation, support, consulting and/or development
experience in CRM products or cloud products.
Skills in using industry standard tools and techniques.
Very good command of English language, spoken and written.
Exceptional diagnostic and troubleshooting abilities.

The following are nice to have: knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware.

Behavioral requirements:

- Detail Oriented
- Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel.
- Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause.
- Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible.
- Fast and flexible problem-solving aptitude to be able to adjust resolution plans as new data for given problems is obtained.
- Ability to persevere in the face of obstacles and ensure customers’ success. Able to work well with limited daily supervision.
- Process orientation preferred.
- Self-starter.

Technical & Analytical requirements:

- Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.
- Creative use of industry standard tools to aid in the diagnostic process.
- Detailed functional knowledge of one or more products/modules in the Product Family

Working experience in one of the following areas is seen as an advantage: XML, Java, J2EE and Oracle ADF, SOA and Web Services Education: B.S (Computer Science) or equivalent preferred.
Other qualifications with adequate experience might be considered.

  • Technical Analyst 3-support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 2-support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services. This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - It's mandatory to...

  • Senior Technical Support Analyst

    hace 2 días

    Zapopan, México Oracle A tiempo completo

    Oracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...

  • Technical Analyst 1-support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst Support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...

  • Senior Technical Support Analyst

    hace 2 días

    Zapopan, México Oracle A tiempo completo

    Oracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...

  • Senior Technical Support Analyst

    hace 4 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst Support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...

  • Customer Service Analyst 3-support

    hace 1 semana

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst Support

    hace 4 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Support Engineer

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...

  • Technical Support Engineer

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...

  • Senior Technical Analyst

    hace 4 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Principal Technical Analyst

    hace 4 semanas

    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...

  • Principal Technical Analyst

    hace 2 días

    Zapopan, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...

  • Technical Analyst 4-support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    Key Qualifications: - BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a minimum GPA of 3.0. - 7+ years of technical and functional expertise, including proficiency in modules, data flows, and integration points within Oracle Fusion ERP Financials Cloud Applications, Broad understanding of...

  • Principal Technical Analyst

    hace 4 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job DescriptionExperience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle...

  • Systems Analyst 3-support

    hace 1 mes

    Zapopan, México Oracle A tiempo completo

    **Our Team** Advanced Customer Services (ACS) is looking for engineers with large hands-on experience with **WebLogic Server **. Someone who can deploy, administer and troubleshoot WLS in complex topology environments. These engineers will join the **Global Expertise Center **based in Guadalajara (México) a team that centrally delivers proactive and...

  • Senior Technical Analyst

    hace 2 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Principal Technical Analyst

    hace 4 días

    Zapopan, Jalisco, México Oracle A tiempo completo

    Experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...