Payments Client Service
hace 2 semanas
Job Title: Client Service Account Manager
Ensure client satisfaction and manage incoming requests as a Client Service Account Manager. Join a team dedicated to providing seamless service. Join a dynamic team as a Client Service Account Manager, where you'll use your expertise to provide exceptional client service and maintain quality standards.
As a Client Service Account Manager, you will be responsible for managing incoming requests from clients, acting as an escalation contact, and ensuring clients' needs and expectations are met. You will work closely with internal partners to deliver seamless end-to-end service.
Job Responsibilities:
- Provide client support and information on interest claims and billing enquiries
- Act as an escalation point for large money movements and escalated transactional enquiries
- Liaise with Relationship, Product and Operations Managers on service issues
- Identify solutions and cross-sell opportunities by understanding clients' business
- Identify opportunities for product development and process improvements
- Manage risk through monitoring client overdrafts and unpaid bills
- Record client interactions in Navigator
Required Qualifications, Capabilities, and Skills:
- Graduate of any Business course
- Client service experience
- Cash management/Treasury product knowledge
- Keen attention to detail
- Strong communication skills
- Ability to manage multiple tasks and prioritize
- Ability to adapt to a changing environment
Preferred Qualifications, Capabilities, and Skills:
- Cash management and Treasury Services experience
- Fluent in English and Spanish
- Strong organizational and decision-making skills
- Excellent interpersonal skills
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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