Client Service Manager

hace 4 semanas


Ciudad de México Greater Giving, Inc. A tiempo completo

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?
  • Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
  • Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required



Preferred Qualifications

  • Typically Minimum 2 Years Relevant Exp
  • Previous customer service experience
What Are Our Desired Skills and Capabilities?
  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Computer Skills - Basic computer skills
  • Industry Knowledge - Ability to develop basic payments industry knowledge
  • Research - Basic ability to research issues and resolve customer inquiries
#J-18808-Ljbffr
  • Service Manager

    hace 3 días


    Ciudad de México, Ciudad de México Fyte A tiempo completo

    Service Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...

  • Service Manager

    hace 3 días


    Ciudad de México Fyte A tiempo completo

    Service Manager – 📍 Mexico City🔊 At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector 🏠🔎 The Overall obiective or Purpose of position 📝 💼Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance...

  • Senior Service Manager

    hace 3 días


    Ciudad de México, Ciudad de México Backbase A tiempo completo

    HybridSenior Service ManagerIn this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev environments...

  • Senior Service Manager

    hace 3 días


    Ciudad de México Backbase A tiempo completo

    Hybrid Senior Service ManagerIn this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers. What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev...

  • Project Manager

    hace 1 mes


    México Dabahn client A tiempo completo

    Project Manager Contract role - approx 6 months. May extend Role is to project manage an IT deployment across multiple locations in Mexico and Caribbean. New IT system used by 1000+ end users supporting different environments. This is in the logistics / transportation space. Will manage the internal team as well as the external software provider and...


  • Ciudad de México TMF Group A tiempo completo

    **Job no**: 570412 **Work type**: Full time **Location**: Mexico City, Mexico **Categories**: Administration **Office Location**: Mexico City **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through...

  • Service Manager

    hace 1 mes


    Ciudad de México Novo Nordisk A tiempo completo

    Service Manager **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your...

  • Service Manager

    hace 4 semanas


    Ciudad de México ABB Schweiz AG A tiempo completo

    Service Manager Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...


  • Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: Yes** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...


  • Ciudad de México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Service Desk Manager

    hace 4 semanas


    Ciudad de México Toshiba Global Commerce Solutions - External A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...


  • Ciudad de México ABB Schweiz AG A tiempo completo

    Service Sales Manager for Channels Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • México ServicioTFTco A tiempo completo

    Hombre o mujer - Dominio Fluido del Ingles - Tener visa americana - Haber tenido experiência en el manejo de ERP ( Sistemas de planificación de recursos empresariales) - Manejo del Office - Empatía y capacidad de comunicación clara con el cliente El Service Manager debe atender y administrar el área de servicio del dealer ubicado en los Estados Unidos,...


  • Ciudad de México BOBST A tiempo completo

    Area Service Manager - Corrugated Board BLN - Bobst Latino America Norte SA de CV This individual will manage the after sales activities for the existing Customer base for the Corrugated Product line for Mexico and Northern Latin America by working closely with customers to identify their service needs and expectations. This individual will promote...


  • México Grupo Neruc. A tiempo completo

    Restaurante nuevo fine dining busca: Hostess / service manager. Contar con experiência en el area o como modelo. Facilidad de palabra. Buena presentacion e imagen. Pago mas propinas. Tipo de puesto: Tiempo completo Salario: $15,500.00 - $18,000.00 al mes Horario: - Turno de 8 horas Tipos de compensaciones: - Propinas Lugar de trabajo: Empleo...

  • Guest Service Manager

    hace 4 semanas


    México Hilton A tiempo completo

    Guest Service Manager A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main...


  • Ciudad de México Logicalis A tiempo completo

    Experiência manejando de métricas de servicio Experiência en renovaciones, Incentivos y rebates Experiência manejando ITSM ServiceNow Experiência con la entrega (transiciones) de servicio al cliente Experiência manejando SLAs, escalamientos, quejas reclamos y contratos. Experiência atendiendo auditorías Experiência en Excel y/o Power BI Experiência...

  • Customer Service Manager

    hace 4 semanas


    México Trust People A tiempo completo

    Descripción Como Customer Service Manager, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones efectivas para los clientes, el cumplimiento de los KPIs, Ofrecemos...

  • Guest Service Manager

    hace 4 semanas


    México Hilton A tiempo completo

    A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the...


  • Ciudad de México Reach International Consulting A tiempo completo

    **We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...