Furniture Assembly and Kitchen Installation Team

hace 2 semanas

Ciudad de México Ikano-Retail A tiempo completo

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We are determined to bring a little bit of Sweden to Mexico.

**Job Description**:
**What is the purpose of this job?**

To provide IKEA customer with the best kitchen and bathroom measurement, furniture assembly and installation services, so that they get a successful shopping experience. Provide professional, fast and friendly kitchen measurement and assembly services to customers in the last mile.

**What are the main responsibilities of this job?**
- To give input to my Service Product Manager regarding delivery and assembly issue within my area of responsibility (truck, equipment, co-worker, customer).
- I am responsible for planning of the route, organising and monitoring of the delivery (via EPOD) from the time it’s loaded until all the orders are delivered and assembled at the customer place.
- I am responsible for ensuring all the prerequisites are met in my area of responsibility, including resources, tools, working methods and internal communications, to contribute to an efficient delivery process.
- Working actively to improve productivity by efficient resource planning including managing sickness absence, the quality of staff planning, flexibility of working and implementing efficient delivery operations.
- Minimising handling damages during delivery and working with my manager to identify the root cause of recurring damages and identifying ways to minimise future recurrence.
- Contributing to an efficient goods flow by having close relationship with our service partners in order to achieve the delivery to the customers on time.
- Giving input to my Service Product Manager for the creation of business and action plan.
- Monitoring and controlling the development and execution of the agreed actions within my area of responsibility.
- Working with my Service Product Manager to implement agreed goals and actions, routines, working methods and tools within my area of responsibility.
- Contributing to environmental, health and safety performance of the co-worker and customer and securing compliance with the group risk manual.

**Qualifications**:
**Knowledge**:

- Self-reliant and motivated with proven ability to work as part of a larger team.
- The ability to work on tactical and operational level.
- Ability to set expectations for others and provide clear direction and follow up.
- Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available.
- Ability to adjust the style of communication to get the message across to the receiver.
- Proven problem-solving ability Interest in home furnishing and carpentry work.
- Experience of working in a fast-paced environment.
- Good analytical skills.

**Motivation**:

- IKEA values truly reflect my values and give me the motivation.
- I am driven to exceed my goals. I get as much out of help my team achieve and develop as I do out of my own achievement.
- I am interested in retailing and home furnishing with a strong desire to maximize the services revenue, create profit and improve our customer’s experience.
- I enjoy working in a fast-paced environment I am hungry for knowledge and want to improve my skill and learning, using this to benefit IKEA and grow person.

**Capabilities**:

- My responsibility is to develop people and business together. I do this by providing an inspiring direction and by getting people to work together towards our common objectives.
- I establish the trust and respect of the people.
- I work with in order to achieve my agreed goals. I do this through the IKEA values and by sharing my knowledge of the IKEA organisation.
- I enjoy taking responsibility. People want to work with me because I challenge and encourage them to help them to reach their potential.
- I give constructive feedback to colleagues and encourage them to learn from our experiences and to capitalise on the past success.

Additional Information

This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.

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