Senior Collections Specialist

hace 2 meses

Merida, México Boldr A tiempo completo

**WHAT YOU’LL LIKE ABOUT US**
- Great company culture Our diverse backgrounds, commitment, and passion are the things that

make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients, and of course,

you
- We’ve got training sessions in-store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits.

**WHAT IS YOUR ROLE**:
The Collection Specialists will be responsible for resolving overdue bills and collecting payments

from customers. The Collections Specialist will be responsible for contacting customers with past

due accounts and set-up acceptable terms of repayment.

**WHY DO WE WANT YOU**

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and

achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving

their 110% in everything, sharing their talents and quirks, and championing our core values: Curious,

Dynamic, and Authentic.

**WHAT YOU’LL DO**:

- As a Senior Collections Specialist you will develop strong working relationships with assigned

Partners in order to provide best in class customer service support for all related client collection

needs
- Assists in credit and collections activities to ensure monies owed to the firm are received in a timely

manner while maintaining positive relationships with the firm's internal and external clients
- Ability to keep up with a fast paced environment with keen insight in prioritizing in order to achieve

firm collections targets and goals
- Assist in managing day-to-day collections operations for assigned partners
- Identify problems or issues in processes and implement solutions bringing bottom line results
- Interface with varying levels of management, clients and staff
- Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast

paced environment
- Interact and support billing attorneys and partners to review the status of unpaid bills
- Direct contact with clients regarding past-due accounts and invoices as requested by the respective

billing attorney
- Monitor payment arrangements to ensure compliance with payment terms
- Partners with billing representative to ensure appropriate collections follow-up
- Generate and distribute monthly Client Reminder Statements to ensure that the statements are sent

to clients in a timely manner
- Research and monitor unapplied payments; responsible for processing client refunds when

applicable
- Promptly responds to client inquiries regarding past due balances
- Assists with providing back-up for client audit letter responses as necessary
- Conduct credit review analyses on clients as needed
- Prepare reports and analysis on the status of credit and collection matters; provide regular updates

to management on these matters
- Assume additional responsibilities as necessary

**WHAT WE’LL LIKE ABOUT YOU**

**YOU ARE**
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re

willing to share your skills and talents with the team.

**Requirements**:
**YOU HAVE**

Excellent organizational, interpersonal and communication skills, and ability to work with all levels

of personnel within the Firm, including Business Unit Leaders, Directors and Chiefs
- Strong writing skills necessary
- Ability to provide high level of customer service in a fast paced environment
- Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary
- Proficiency in MS Office

**Benefits**

Law Benefits

Life insurance

Health Insurance

12 PTOS

Mental Health Program

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