Gerente de at Your Service

hace 2 semanas

Ciudad de México JW MARRIOTT SANTA FE A tiempo completo

1. Supervisar los procedimientos relacionados a At your Service (seguimiento de reportes de opera, de emergencia, de room service, de llamadas, de políticas de la empresa, etc.) con la finalidad de garantizar su cumplimiento.

2. Suministrar materiales y equipos requeridos en el área de At your Service, para lograr su funcionamiento adecuado.

3. Supervisar al personal asignado en el desempeño de sus labores, con el fin de garantizar el funcionamiento adecuado del área.

4. Capacitar al personal de nuevo ingreso en el área de At your Service, para asegurar su aprendizaje dentro del puesto.

5. Elaborar los reportes del área, para presentar a la división las estadísticas y planes de acción de mejora.

6. Coordinar con los responsables de las diversas áreas del Hotel la atención a las áreas de oportunidad detectadas en la operación, a fin de mejorar el servicio al huésped y cliente.

7. Atender las quejas y comentarios de los clientes, con la finalidad de tomar las acciones requeridas para su solución.

8. Elaborar los reportes de nómina en el sistema Kronos, a fin de que se aplique los pagos al personal según corresponda.

9. Supervisar que las solicitudes de los clientes y huéspedes sean en un tiempo mínimo, con la finalidad de lograr una mejor atención.

10. Cumplir incondicionalmente en las diferentes instrucciones que reciba por parte del jefe directo, con el propósito de brindar un servicio que cumpla con los estándares de calidad que requiere la empresa.

Tipo de puesto: Tiempo completo

Salario: $20,000.00 - $20,001.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Caja de ahorro
- Servicio de comedor
- Uniformes gratuitos
- Vales de despensa

Educación:

- Licenciatura terminada (Obligatorio)

Experiência:

- gerencia: 2 años (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: In person

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