Team Lead Call Center
hace 7 meses
**Description**
Description
Collaborate with a new media company that is a leading online marketing and communication software service, with an operational model that powers our creation of best-in-class digital platforms for consumers and for our commercial partners. Offering the best customer service available. We are looking for Intake Supervisor to join our growing team This is a role that will allow you to learn best practices and become familiar with effective communications with lawyer clients.
Qualifications:
- 2 years’ experience in a supervisory role in a telephonic or personal customer contact position preferred.
- Knowledge and experience with call center metrics and reporting.
- Customer service orientation; energetic and outgoing personality.
- Excellent communication skills - ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
- Multitasking skills and detail-oriented focus required for a fast-paced environment.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers;
- CRM Software experience a plus.
- BILINGUAL - English/Spanish
**Responsibilities**:
- Supervises employees who interact with potential customers via telephone, or by other forms of communication; provides training as needed.
- Monitors and evaluates employees’ interactions and workflow to ensure that performance standards and the volume target are met.
- Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, troubleshooting and escalating equipment issues, maintaining professional and technical knowledge, and accomplishing organizational goals.
- Contributes to the development of team processes and procedures.
- Collaborate with team members to determine best practices and provide the best experience for all intake contacts.
- Assists management with daily operations;
- Reports status to management, provides employee performance feedback, and is proactive in addressing issues or where process improvement may be necessary.
We offer:
- Nice work environment
- Law benefits
- Monday through Friday scheduled
- Competitive base salary
- Weekly payment
- Food vouchers
- savigs found.
Tipo de puesto: Tiempo completo
Salario: $15,000.00 - $20,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Caja de ahorro
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- Atención al cliente: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
-
Team Lead Call Center
hace 4 días
Guadalajara, México Global Consults A tiempo completo**Team Lead Call Center** Ubicación: centro comercial - centro sur **Requisitos**: - Años de experiência: 3 a 4 años Team Lead. - Inglés avanzado o conversacional. - Experiência en manejo de Equipos. - Habilidades de Liderazgo, comunicación y resolución de problemas. **Ofrecemos**: - Jornada laboral: 5 días a la semana. - Sueldo: $28.000 brutos...
-
Ejecutivo Ventas Telefonicas
hace 4 días
Guadalajara, México MAC Call Center A tiempo completoMAC Call Center requiere Ejecutivo de Ventas para realizar funciones de ventas telefonicas, atención a clientes y manejo de sistemas. Ofrecemos: - Sueldo base superior al mercado - Excelentes bonos en base a productividad - Prestaciones (Seguro de salud, Afore, Aguinaldo, Vacaciones, Etc) - Plan de carrera y un agradable lugar de trabajo Deseable...
-
QA Supervisor
hace 1 semana
Guadalajara, México The Call Gurus MX A tiempo completo**ABOUT US** Hello, there! We are The Call Gurus: an elite BPO company dedicated to building tailored lead generations teams for some of the most disruptive companies in the USA. **OVERVIEW** The Quality Assurance Supervisor reports to the Director of Operations. Supervises a group of Quality Assurance Representatives who are responsible for Quality...
-
Call Center Representative
hace 2 semanas
Guadalajara, México The Call Gurus MX A tiempo completoTake advantage of your great English and be part of the best and fastest growing Call Center in Mexico. Don’t just be a call center agentbecome a Call Guru. **RESPONSIBILITIES** Take or receive telephone calls, we have many different clients that work with lead generation, transfers, appointments, and some sales. We will assign the best fitting project...
-
QA Specialist
hace 1 semana
Guadalajara, México The Call Gurus MX A tiempo completo**ABOUT US** Hello, there! We are The Call Gurus: an elite BPO company dedicated to building tailored lead generations teams for some of the most disruptive companies in the USA. **OVERVIEW** **ACTIVITIES** - Complete detailed and accurate evaluations of Customer Service Representatives (CSRs) according to the account’s quality guidelines. - Assist...
-
Bpo - Call Center Manager
hace 2 meses
Guadalajara, México Unity Communications A tiempo completoDo you love figuring out the best way to tackle challenges? Are you the go-to person for organizing group plans, cheering others on, and keeping everyone on track? Maybe you can spot issues and fix them quickly all while keeping things fun and positive. If this sounds like you, we need you! Unity Communications is looking for a Call Center Manager for our...
-
Finance Operations Specialist
hace 2 meses
Guadalajara, Jalisco, México Intugo Call Center A tiempo completoJob SummaryWe are seeking a skilled and detail-oriented Finance Operations Specialist to join our team at Intugo Call Center. This role will be responsible for managing payroll processes, ensuring accuracy and timeliness in salary payments.
-
Sales Team Lead
hace 1 mes
Guadalajara, México Helpware A tiempo completo**Sales Team Lead** **About Us** Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to...
-
Customer Service Supervisor
hace 2 meses
Guadalajara, Jalisco, México Intugo Call Center A tiempo completoJob DescriptionAs a Customer Service Supervisor at Intugo Call Center, you will play a key role in ensuring exceptional customer experiences.The primary responsibility of this position is to supervise employees who interact with potential customers via telephone or other forms of communication. You will provide training as needed and monitor employee...
-
Team Lead
hace 4 semanas
Guadalajara, México Global Consults A tiempo completo**Team Lead** **Requisitos**: - Años de experiência: 3 a 4 años Team Lead. - Inglés avanzado o conversacional. - Experiência en manejo de Equipos. - Habilidades de Liderazgo, comunicación y resolución de problemas. **Ofrecemos**: **Jornada laboral: 5 días a la semana.** - Sueldo: $28.000 brutos mensuales. - Bono Trimestral del 5% de la percepción...
-
Guadalajara, Jalisco, México The Call Gurus Mx A tiempo completoAbout The Call Gurus MxAt The Call Gurus Mx, we're dedicated to delivering exceptional customer experiences through tailored lead generations teams. Our team of experts partners with innovative companies in the USA to drive growth and success.Job OverviewWe're seeking a Quality Assurance Supervisor to join our team. This role will oversee a group of Quality...
-
Customer Experience Director
hace 2 meses
Guadalajara, Jalisco, México Unity Communications A tiempo completoWe are seeking a highly skilled Customer Experience Director to lead our Mexican team in the Call Center Manager role. This individual will be responsible for crafting and executing strategies, building and inspiring a top-notch team, and optimizing campaigns that fuel our business growth.**Key Responsibilities**- Design and implement lead generation...
-
Security Operations Team Lead
hace 1 semana
Guadalajara, México QAD, Inc. A tiempo completoCompany Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional...
-
Security Operations Team Lead
hace 1 semana
Guadalajara, México QAD, Inc. A tiempo completoCompany Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional...
-
Call Center Agent
hace 13 horas
Guadalajara, México Talento Hábil A tiempo completo**Appointment Setter Agent on site** **Join our team, develop your english skills** **and enjoy exclusive benefits**:**We offer**: $18,000 MXN Monthly. $10,000 MXN Hiring bonus. Law Benefits. Medical insurance. 2 Days Off. Nomina every other Friday. Food vouchers. Vacations. Paid Training. **Requirements**: Advanced english. Experience in call...
-
Team Lead-remoto
hace 13 horas
Guadalajara, México NTT DATA A tiempo completoEstamos en búsqueda de un profesional Team Lead que cumpla con los siguientes requisitos para trabajar 100% remoto: - Experience: Tech lead, management, architecture and development - React, NodeJS, GraphQL, APIs - Profesional 100% remoto, puede estar en cualquier país. - Ingles conversado (excluyente) Si desea aplicar a esta vacante por favor postule a...
-
Senior Software Engineering Team Lead
hace 2 días
Guadalajara, Jalisco, México Juniper Data Center A tiempo completoJuniper Data Center es un proveedor líder de tecnologías en línea y presenciales para fabricantes y distribuidores en múltiples industrias.Las soluciones incluyen Digital Retailing, e-Commerce, Marketing Digital, Sistemas de Gestión de Concesionarios, y Soluciones de Catálogo Electrónico.Estamos con una ventaja como líderes en soluciones con más de...
-
Supervisor Position Call Center
hace 7 meses
Guadalajara, México IBM A tiempo completoIntroduction **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Engineering Team Lead
hace 7 meses
Guadalajara, México Travelport A tiempo completo**Technical Engineering Team Lead **| Travelport | Guadalajara, Mexico **Travelport is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture.** **What’s Travelport?** Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car...
-
Finance Administrator Team Lead
hace 7 meses
Guadalajara, México AstraZeneca A tiempo completo**Finance Administrator Team Lead** Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid) **Strong English interpersonal skills required** **About the AstraZeneca** AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization...