Logistics and Customer Service Specialist
hace 4 días
We provide solutions for a better tomorrow.
**Role Purpose**:
Role to support Borealis Mexico with customer service activities including logistics and warehouse. Requirements: Experience
- Experienced in customer service tasks, customer communication and documentation;Experience working in a logistics department
- Strong customer service backgroundSpanish and English fluent in speaking, writing and communicating;
- Experienced working with excel, outlook and MS office;
- SAP is a plus People Skills
- Systematic approach and attention to detail.
- Good interpersonal skills.
- Ability to establish priorities and plan functions accordingly.
- High ethical standards.
- Organized.
- Good verbal and written communication skills Responsibilities
- Responsible for inbound material into Mexico from working with brokers on containers releases to arranging for inland dray into warehouse network within Mexico
- Works closely with CSR in Borealis Inc as well as logistics team; Schedules visits at external Borealis warehouses
- Arranges for transportation and manages customer directory of present and future Bmex customers
- Handle and follow-up orders from order creation, delivery creation, transportation booking to invoicing to meet customer needs
- Assist General Sales Manager in sales planning and process by collating data
- Handle and follow up export documents to assure they arrive in time for customs clearance at the destination
- Keep customer file updated in order to have all the latest commercial information available
- Order tracking and managing inbound and outbound orders / batch management of Bmex inventory in 3rd party warehouses
- Coordinates with our logistic services providers (warehouse, truck companies) related activities, such as trans-loading activities, follow up on truck schedules, pickup and delivery appointments, imports from overseas, etc
- Keeps track of inventories and works closely with finance and logistics team while performing cycle counts and physical inventory checks;
- Keep track of supplier invoices and works closely with finance team and logistics for vendor payments;
- Keep track of damage materials at our logistic service providers and reports to appropriate parties for disposition
- Prompt response to any customer request
- Provide Customer with information on products, supply, documentation & certificates
- Register complaints, monitor status and communicate progress both internally and externally
- Improve commercial position by developing close customer relationship
**We go beyond boundaries. Together.** are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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