Customer Service Agent

hace 7 meses


Ciudad Juarez, México TECMA A tiempo completo

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.
- Follow-up on customers’ inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special-order information/provide quotes.
- Interpret, follow, and update customer account notes, routing guides, price guidelines and special-order handling instructions. Follow the established Purchase Order & Shipping Policy and Procedures.
- Correct billing errors by initiating credits and debits to the customer’s account. Submit claim forms for lost damaged items.
- Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfaction.
- Demonstrates commitment to quality through customer and distributor interactions.
- Assist with back-up in all regions as assigned.
- Use Salesforce to work cases, new accounts, contacts, etc., as new inquiries arrive and to prepare quotes as needed.
- Maintain monthly Service Level Agreement
- Other duties as assigned by management.

**Required Skills and Abilities**
- _**1 - 3 years of customer service experience.**_
- _**Able to read, write and communicate in English. Level C1 - C2.**_
- _**Bachelor’s degree, preferably in a Supply Chain with Transportation or Distribution related focus.**_
- _**US Travel Visa.**_

*

Tipo de puesto: Tiempo completo

Horario:

- Lunes a viernes
- Turno matutino

Pregunta(s) de postulación:

- ¿Que porcentaje de inglés domina?
- ¿Ha tenido experiência en Logística o Supply Chain?

Educación:

- Licenciatura trunca o en curso (Deseable)

Experiência:

- customer service: 2 años (Deseable)

Licencia/Certificación:

- Visa Laser Vigente (Deseable)

Lugar de trabajo: Empleo presencial



  • Ciudad Juarez, México TECMA A tiempo completo

    _**Requisitos**:_ - Inglés avanzado (bilingüe). - Preparatoria completada o licenciatura. - 6 meses de experiência en un call center o como agente customer service. - 6 meses de experiência como servicio al cliente. - Gestión avanzada de Excel. - Organizado. - Disponibilidad para laborar tiempo extra. Tipo de puesto: Tiempo completo Horario: -...

  • Customer Service Agent

    hace 6 meses


    Ciudad de México CAPSITI A tiempo completo

    Vacante Customer Service/Tech Support La empresa es un corporativo que se dedica a comercializar software tipo mercado pago y clip a micro y medianas empresas en Estados Unidos, funciona como un call center sin embargo no es uno. En esta posición estamos buscando un agente que tenga experiência en customer service/tech support de al menos 1...


  • Ciudad Juarez, México Johnson Controls International A tiempo completo

    **What you will do**: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** - Order input in SAP (different order...

  • Customer Service

    hace 6 meses


    Ciudad Juarez, México American International Border Logistics A tiempo completo

    ¡Únete a nuestro equipo en AIBL! Estamos **Solicitando: Customer Service**: **Requisitos**: - Ingles conversacionales. - Actitud proactiva y enérgica. - Con o sin experiência en logística. - Experiência previa en Customer Service. - Disponibilidad para trabajar en el 2° turno. **Descripción del Puesto**: En AIBL, valoramos la excelencia en el...

  • Customer Service

    hace 6 meses


    Ciudad Juarez, México Avery Dennison A tiempo completo

    Activities may include, but are not limited to:_ - Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. - Provides telephone customer service regarding company's services and/or products. - Identifies customer's needs and determines appropriate action - Promotes and sells the...


  • Ciudad Apodaca, México Expeditors A tiempo completo

    Job Description This Agent position is for a role in Expeditors’ Critical Logistics Services Customer Service Team (CLS CS). The Critical Logistics Services Customer Service Team provides support for a number of Expeditors’ largest customers in the aviation, automotive, pharmaceutical, retail and technology industries. The team provides oversight...

  • Customer Service Agent

    hace 2 meses


    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job Title: Customer Service AgentJob Summary: We are seeking a Customer Service Agent to join our team. In this role, you will be responsible for assisting guests with their business center needs, opening and closing the business center, instructing guests on how to access the internet, and packaging, labeling, and shipping items for guests.Key...

  • Customer Service

    hace 7 meses


    Ciudad Juarez, México Lear Corporation A tiempo completo

    **Customer Service** - Great opportunity for growth and excellent work environment_ **Lear Corporation - Ciudad Juarez. Chih. - E- Systems Div Office - CC30 (Presential)** **Drive Your Career** Lear Corporation is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and...


  • Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    **Job Summary**As a Customer Service Agent at Marriott International, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.**Key Responsibilities**• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.• Process all...


  • Ciudad Juarez, México STELLEN MX A tiempo completo

    Experiência mínima de 1 año como Customer Service / atención al cliente - Carrera finalizada en: psicología, administración, mercadotecnia, publicidad, comunicación, recursos humanos. - Conocimiento en análisis y fíltrelo de información - Ingles avanzado (hablado, leído y escrito). - Excelente habilidad de comunicación en Inglés y español. -...

  • Customer Service

    hace 6 meses


    Ciudad Juarez, México RH INDUSTRIAL A tiempo completo

    College degree 3 years of experience in the customer service area in a maquiladora. 100% English (written and spoken) Negotiation and communication skills. Ability to do many things at once and have a good temperament. Knowledge of SAP and Microsoft Office Titulado Tipo de puesto: Tiempo completo Salario: $30,000.00 - $35,000.00 al mes Horario: -...


  • Ciudad Juarez, México TECMA A tiempo completo

    **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours. - Follow-up on customers’ inquiries when needed,...


  • Ciudad Juarez, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    We're seeking a dynamic Customer Care Specialist to work in a B2B promotional products manufacturing facility that serves distributors. This position is perfect for individuals who thrive in a fast paced, growing and fun environment. We are looking for someone who is optimistic, self-motivated, hardworking, and dependable to join our growing...

  • Agente de Service Desk

    hace 4 semanas


    Ciudad Apodaca Centro, México Open Service A tiempo completo

    **Descripción del empleo** Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información. Te invitamos a participar en el proceso de nuestra siguiente vacante: **Agente de Service desk** Zona de trabajo: Apodaca (remoto) Horario: 3:00 p.m. a 1:00...


  • Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo

    The main objective of the _**Material Customer Service**_ _**( TEMPORARY) **_is to provide customer support to a set list of customer accounts. Has three main focus areas: - Maintenance and understanding of customer demands - Managing customer shipments - Managing communication around areas that impact demand and/or shipments **Your Responsibilities**: -...

  • Customer Service Agent

    hace 6 meses


    Ciudad de México GLOBAL CONSULTS RECRUITMENT A tiempo completo

    **Requisitos**: - Inglés avanzado (Indispensable) - Experiência de al menos 6 meses como Customer Service - Bachillerato concluido **Beneficios** - Atractivo sueldo base + comisiones (Sin tope) - Vales de despensa - Seguro de gastos médicos mayores - Seguro dental - Seguro Visual - Descuentos en gimnasios - Bono por desempeño **Horario**: Lunes a...

  • Customer Service Agent

    hace 7 meses


    Ciudad Juarez, México North American Production Sharing de Mexico SA de CV A tiempo completo

    **JOB SUMMARY**: **ESSENTIALS FUNCTIONS**: - Researches and resolves customer problems, complaints and questions according to established customer service guidelines and processes - Processes request for literature, shipping information pricing and quotes - Involves supervisor and/or other people when problems become complex or difficult to...


  • Ciudad Juarez, México Eaton A tiempo completo

    Eaton’s EPG CPD UL Bussmann division is currently seeking a Customer Service Representative. **What you’ll do**: **In this role, you will**: - Responsible for order entry and support functions involving pre and post order management (contract review, order processing, expediting, rescheduling and order closure). - Provides timely responses to internal...