Sales Sup

**Customer Services Representative**

RHI Magnesita has an amazing opportunity for Customer Services Representative in Monterrey, Ramos Arizpe, México

The Customer Services is responsible for accounts, based on company policies and accepted annual budgets to ensure, optimize and accepted annual budgets with the purpose of ensuring and optimizing the continuity of the production process.

This position will report to Denisson Filho. The Team Leader Customer Services Representative will travel both domestically and internationally with about 10% travel time.

**The Customer Services Representative tasks include**:

- Be assigned to a group of Customers and one or more Sales Representatives;
- Receiving and processing Purchase Orders from different customer located in United States and Canada;
- Billing customers and creating invoices, credit and debit memos, based on their type of business;
- Be in touch with the entire Supply Chain (production, quality, transportation, warehouse) and with many stakeholders from different countries and cultures.
- Make orders follow up, orderbook and inventory management, handle forecast and work with the planning of the materials used by your customers;
- Interpretate data and have an analytical vision of it;
- Work with KPIs and pursue better results based with the Company’s Global Goals;
- Know how to deal with pressure and deadlines;
- Be proactive, communicative, have good organization methods and sense of urgency;
**About you**

Do you have:

- Bachelor's Degree in Marketing,
- Minimum 1 years of experience is required
- High proficiency with use of SAP or similar system for data input, output, report creation and data analysis
- Bilingual in Spanish and English
- High proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word, and PowerPoint
- Know how to deal with pressure and deadlines;
- Be proactive, communicative, have good organization methods and sense of urgency
- Ability to interact with staff, partners, and the public with a calm and professional demeanor
- Excellent Problem solving and organizational skills
- Hand on, forward thinking, and improvement/results driven
- Familiar with data input, output, report creation and data analysis
- Works effectively and collaboratively, including clear written and verbal communications

**What we bring to the table**

As a much-valued employer:

- **Amazing benefits Christmas Bonus, Food vouchers, Saving funds, Life insurance, disability insurance, and more**

**Do you recognize yourself in this role?**

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 15,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices. RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.