Telecom Delivery Analyst

hace 1 semana

Tlahuac, México Citi A tiempo completo

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

**Responsibilities**:

- Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate
- Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
- Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
- Collect and organize requirements for hardware acquisition and deployment activities
- Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
- Assist in systems implementation/enhancements and post implementation activities
- Reach solutions through technical experience and precedents
- Exchange ideas and information in a concise and clear manner
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Proficient knowledge of telecommunications products and services
- Strong understanding of Technology Infrastructure environment and Products
- Understanding of the various telecom offerings (extranet, point to point, cross connect etc)
- Minimum 4 years experience working in a large IT environment in support of business and financial processes
- Experience working with Microsoft Office products or similar.
- Preferred 3+ years’ experience in managing projects, with proven ability to influence others without direct authority
- Experience communicating effectively with culturally and linguistically diverse teams.
- Experience visualizing, creating and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
- Proficiency with MS Excel, Access or other analytical tools
- Experience working with JIRA and Confluence.
- Fluent in English and Spanish. Portuguese is a plus
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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