Digital Sales Senior Vice President Non-branch

hace 3 semanas

Ciudad de México Citi A tiempo completo

The Business Development Grp Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

**Responsibilities**:

- Provide leadership to the brokerage network with strong focus on sales and people management
- Provide sales leadership to Sales Heads, RMs/ROs, and Service RMs/Officers to exceed financial plan numbers and net promoter score targets
- Ensure that the group operates in a manner that deliver Advanced Citigold and Citi Priority client experience
- Develop, motivate, and empower team members to fully realize their potential and to maximize sales opportunities for the brokerage business
- Responsible for business development of the affluent to create new investment and banking opportunities
- Establish and develop strong partnerships with the bank and other businesses units to develop new client relationships

**Qualifications**:

- 10+ years relevant experience
- Good in-depth knowledge of financial products and services Comprehensive knowledge of policies and procedures to ensure the maintenance of operational controls that exceed audit standards Hands-on knowledge of branch and AML functions
- Advanced sales management skills
- Advanced people management skills, coaching skills, and problem solving skills
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor’s/University degree, Master’s degree preferred

**Job Overview**

The Digital Sales Senior Vice President is responsible for delivering state-of-the-art digital xsell campaigns via Mobile, Bancanet and ATMs, so as to provide our Citibanamex clients with a “wow experience” through their digital journey, and to deliver bottom-line results to the Bank for all Consumer Portfolios (Lending, Investments, Insurance, Cards).

Reporting to the Head of Digital Adoption and Sales, this SVP role is responsible for actively engaging with our Digital Solutions & UX Teams, Consumer Product Heads, Campaign Management & Strategy Teams, and Risk Teams involved in our xsell operations. S/He is an expert on Digital Sales’ Funnels and promotes changes to ensure client engagement & end-to-end sale fulfillment on digital channels. Key areas of focus will be to work with all stakeholders to design, setup and test advanced communication solutions that support personalized client-centric campaigns and increase Non-Branch Sales. The SVP will also oversee ongoing roadmap initiatives for marketing technology in support of greater personalization and sales’ effectiveness.

The position implies full management responsibility of a team or multiple teams, including management of people, budget and planning: performance evaluations, compensations, hiring, disciplinary actions (when required), and budget approvals.

**Who You Are**
- You're digitally savvy. You seek out for innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You foster change.
- You can demonstrate experience in state-of-the-art technologies related to digital channels & sales and in creating and implementing omni-channel client contact strategies and programs, leveraging data-driven approaches.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You create new and build on existing synergies across other areas of the Bank (Products, Segments, Risk, Channels, Marketing, Behavioral Economics, etc.) to design and implement high impact strategies.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You never settle for average results and have the drive to move teams to accomplish

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