Customer Service Manager

hace 2 días

Miguel Hidalgo, México Pay Retailers A tiempo completo

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.

The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape.

Our team is growing and we are looking for a Customer Service Manager to be based in México. As a Customer Service Manager, you would lead our customer service department of B2C business unit. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

**Job Duties And Responsibilities**:

- Supervising day-to-day operations in the customer service department, for the B2C Business unit.
- Creation of a New Customer Service department focused on B2C business unit/eWallet.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
- Oversight of the company’s day to day operations.
- Oversight of the fraud and risk management functions including score card development, transactions, monitoring and corrective actions implantation.
- Together with the COO, planning, implementing, monitoring and evaluating all operational procedures to improve efficiency and optimize resources.
- Oversight of the software requirements to support the operational needs.
- Direct involvement in the recruitment, induction and on-going skills development for all direct reports, ensuring we attract and retain the best talent.
- Work together with the rest of Head of the Operations’ departments.
- Undertake formal quarterly performance reviews and 1:1 meeting with direct reports against KPI’s.
- Collaboration on new business implementation.
- Training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
- Facilitate a culture of open and honest 2-way communication ensuring key messages are cascaded.
- Implement monitoring tools and monthly reports across representative sample of all transaction types and appropriate action taken to correct any shortfall.
- Preparing, analyzing, and presenting data to the COO as part of monthly performance reviews.
- Collaboration budgeted revenue and EBITDA is achieved.
- Monitor all staff comply fully with the security policies and requirements of Pay Retailers, ensuring staff are given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
- Fully comply with the company's Information and Security Policy and Procedures.
- Supervise all Health and Safety issues, ensuring a safe working environment for all staff.

**Experience And Qualifications**:

- Degree in Business Administration/Management or equivalent combination of education and related experience.
- Four (4) or more years of directly related experience including two or more years Team Management experience.
- Three (3) or more years experience managing Customer Service Teams on eWallet business or similar.
- Track record demonstrating successful customer relationship management.
- Proven experience as Head of Operations or relevant role.
- Understanding of the key operational functions in the company.
- Working knowledge of data analysis and performance/operation metrics.
- Working knowledge of IT/Business infrastructure.
- Demonstrated knowledge of contact center operations and Fintech Industry.
- Demonstrated knowledge of technology industry and general business management.
- Availability to travel for business as necessary.

**What We Offer**:

- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Private health insurance
- Gym plans in a preference cost
- Annual bonus according productivity
- At least one day of home office per week
- Free language classes ‍
- Individual development plans
- Excellent work environment and good collaboration ✌️
- Free coffee/tea, fruits and snacks from the company
- Annually Team buildings

  • Customer Service Manager

    hace 6 días

    Miguel Hidalgo, México Nex A tiempo completo

    **Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México**: Customer Experience, Americas is responsible for building and managing the Customer Experience Team based in Mexico City. He/she will help build the Customer Experience Team whic will support all the Americas Order Intake, Preferred and Regular customers. Manager, Customer Experience,...

  • Customer Service Manager

    hace 1 semana

    Miguel Hidalgo, México Recursos humanos RH A tiempo completo

    Empresa dedica al giro de vinos y licores. **Requiere: Customer Service Manager / Gerente de Atención al cliente** Requiere Gerente de servicio al cliente, responsable del procesamiento de ordenes de compra, facturación y entrega, atención y seguimiento a vendedores y clientes, organizar y trabajar en equipo. Optimizar los procesos y tener contacto...

  • Customer Service Coe Sr Manager

    hace 1 mes

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Customer Service Coordinator

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ®...

  • Customer Service Coordinator

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER...

  • Customer Service Representative

    hace 7 meses

    Miguel Hidalgo, México Human Access A tiempo completo

    ¡¡We are looking for a Customer Service Representative!! Vacancy to work 100% face-to-face in Mexico City, Miguel Hidalgo (Por el Hospital Español). A video surveillance company is looking for a seasoned, hardworking, smart and organized Sales Customer Service. Objective: Achieve customer satisfaction with the best level of service in its class and...

  • Customer Service Lead

    hace 2 días

    Miguel Hidalgo, México albo A tiempo completo

    As a **Customer Service Lead** you will be responsible of delivering and improving the company’s service proposition (ultimately customer’s experience), managing a customer service specialists team and delivering the best service. **What would you do?** - Direction. Align and move the team towards a standard, consistent SLA. - Team. Redefine team...

  • Customer Service

    hace 2 días

    Miguel Hidalgo, México Motiva Consultores S.A. A tiempo completo

    _**Customer Service **_ **Requisitos** - Titulado en licenciatura de Administración de Empresas, Relaciones Comerciales ó carrera a fin. - 5 años en puestos de Gerencia ó coordinación de administración de ventas. Experiência en manejo de portales electrónicos de clientes **Funciones** - Capacitación y motivación de la fuerza de ventas - Coordinar...

  • Customer Success Manager

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️,...

  • Customer Service

    hace 6 días

    Miguel Hidalgo, México Dealership Performance 360 S. de R.L de C.V A tiempo completo

    **Support Agent (onboarding) - Inglés Avanzado/Nativo** * Dealership Performance 360 está contratando Support Agents para onboarding de nuevos clientes por crecimiento. **Requisitos**: - Sexo indistinto - Experiência y buen conocimiento manejando hojas de calculo - Ingles avanzando o nativo - 100% hablado y escrito - Buena comunicación - Actitud de...

  • Customer Service Analyst

    hace 7 meses

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Customer Service

    hace 4 días

    Miguel Hidalgo, México Recursos humanos RH A tiempo completo

    **Empresa: Distribuidora de vinos, destilados y agua** Solicita: **Customer service / Ejecutivo servicio al cliente en Retail Link** **Requisitos para el puesto** Edad: de 25 a 35 años Sexo: Indistinto Estado civil: Indistinto Escolaridad: Licenciatura concluida en Área Administrativas Experiência**mas de un año**en Manejo de: **Retail Link...

  • Customer Service

    hace 7 meses

    Miguel Hidalgo, México GIGINER A tiempo completo

    Empresa ubicada en Ciudad de México, solicita **CUSTOMER SERVICE** **Requisitos**: - Sexo indistinto. - Mínimo 3 años de experiência en el área. Educación: Técnico superior terminado (Deseable) **Requisitos**: Experiência en sistema SAP Bussines One Carrera Económico Administrativo ( mínimo TSU) Vivir de preferencia en Zona Cercana a...

  • Team Manager

    hace 6 días

    Miguel Hidalgo, México Amazon A tiempo completo

    **Note**:This role is non-tech, part of Amazon’s remote / work-from-home Customer Service Operation. Amazon VCS is growing! We are looking for experienced bilingual leaders, to guide and develop a work from home team of Customer Service Associates, in our Virtual Customer Service (VCS) Operation, across Mexico. Are you customer obsessed? So are we! At...

  • Customer Development Manager

    hace 1 mes

    Miguel Hidalgo, México Hill's Pet Nutrition A tiempo completo

    No Relocation Assistance Offered Job Number #163967 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in...

  • Customer Service Specialist

    hace 7 meses

    Miguel Hidalgo, México Nex A tiempo completo

    **Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México**: **Customer service specialist**: Customer Service Specialist FUNCIONES: - Dar seguimiento a todos los requisitos operativos pre y post-venta (clientes internos y externos). - Procesar notas de crédito y de cargo de clientes. - Mantener actualizada el Master del Clientes, así como...

  • Customer Service Marítimo

    hace 7 meses

    Miguel Hidalgo, México TIE A tiempo completo

    **Vacante para la empresa TIE en Miguel Hidalgo, Ciudad de México**: Empresa de Logística Internacional está en búsqueda de Customer Service con Inglés avanzado - Licenciatura en Relaciones/Negocios Internacionales o a fin - Experiência de 1 año como Customer Service impo/expo marítima. - Inglés avanzado escrito y hablado. - Capacidad de resolución...

  • Customer Service

    hace 4 meses

    Miguel Hidalgo, México Idoneus Talent A tiempo completo

    **Vacante para la empresa Idoneus Talent en Miguel Hidalgo, Ciudad de México**: **Si eres recién egresado en mercadotecnia, administración de empresas, relaciones comerciales o afín y tienes 1 año de experiência en atención al cliente y quieres empezar tu carrera profesional, está vacante es para ti.** Estamos buscando un colaborador para** customer...

  • Customer Service

    hace 7 meses

    Miguel Hidalgo, México Giginer A tiempo completo

    **Vacante para la empresa Giginer en Miguel Hidalgo, Ciudad de México**: Empresa dedicada a la venta de productos promocionales, ubicada en Ciudad de México, solicita**CUSTOMER SERVICE** **Requisitos**: - Sexo indistinto. - Mínimo 3 años de experiência en el área. Educación: Técnico superior terminado (Deseable) **Requisitos**: Experiência en...

  • Customer Development Manager

    hace 4 semanas

    Miguel Hidalgo, México Hill's Pet Nutrition A tiempo completo

    No Relocation Assistance Offered Job Number #164292 - Del.Miguel Hidalgo, Mexico City, Mexico **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in...