Customer Service Representative

hace 2 semanas

Miguel Hidalgo, México Human Access A tiempo completo

We are looking for a Customer Service Representative

Vacancy to work 100% face-to-face in Mexico City, Miguel Hidalgo (Por el Hospital Español).

A video surveillance company is looking for a seasoned, hardworking, smart and organized Sales Customer Service.

Objective: Achieve customer satisfaction with the best level of service in its class and act as competently as possible in terms of logistics.

**Requirements**:

- Fluent English (oral and written) ESSENTIAL
- 2 years of experience in a similar position
- A high level of attention to detail.
- Basic knowledge of shipping logistics rules.
- Desirable experience with purchase order processing and shipment tracking software.
- Ability to identify and solve problems and complex situations related to purchase orders, returns and guarantees.
- Ability to keep a detailed record of purchase orders and follow the progress of each order until delivery.
- Bachelor's degree or degree.
- Demonstrated experience in customer service or experience as a customer service representative.

Job responsibilities:

- Be responsible for the operational management of orders (from receipt to invoice).
- Receive the PO
- Confirm of received.
- Give order status to customers, as well as shipping information.
- Bill shipping.
- Verify the availability of the products when requested
- Manage all claims and logistic inquiries that customers generate
- Support in the credit and debit notes, be aware of the client and the finance area in terms of follow-up, the hard treatment must be done by Management and / or DAM.
- Send to each client the status of their orders on a weekly basis.
- Maintain up-to-date records of purchase orders and delivery logistics, including tracking information and customer contact details.

We Offer:

- Salary: USD $1,500 gross per month
- Benefits of law
- Vacation bonus 50%
- Christmas bonus 15 days
- Schedule: Monday to Friday from 9am to 6pm

If you meet the profile, send your CV and we will contact you

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