Customer Service Specialist

hace 4 meses


Miguel Hidalgo, México Nex A tiempo completo

**Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México**:
**Customer service specialist**:
Customer Service Specialist

FUNCIONES:

- Dar seguimiento a todos los requisitos operativos pre y post-venta (clientes internos y

externos).
- Procesar notas de crédito y de cargo de clientes.
- Mantener actualizada el Master del Clientes, así como todas las bases de datos que incluyan

documentación o información de clientes.
- Gestionar de forma eficiente la comunicación hacia los Clientes y entre otros

Representantes de ventas y áreas internas involucradas en el proceso de una orden de

venta.
- Gestión de operaciones virtuales (facturación IVA 0%, clientes IMMEX).
- Administrar indicadores de desempeño (KPI’s) del área.

RESPONSABILIDADES:

- Desarrollar relación cercana con clientes internos y externos, manteniendo una orientación

enfocada en servicio, brindando atención positiva y amable.
- Administrar cartera de clientes-atención puntual a requerimientos.
- Administrar órdenes de venta desde la recepción hasta su facturación.
- Administrar documentos y declaraciones de origen.
- Mantener flujo eficiente de información entre los departamentos Comerciales (ventas y

crédito) y Operativos (compras, inventarios y logística).
- Brindar atención y servicio constante a cada uno de los clientes a su cargo.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Atención al cliente

**Industria**:
Productos Químicos



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